New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Good experience
Reply from Joe Mincey
February 18th, 2026 01:46 PM
I'm glad to hear you had a good experience, Juan. If there's anything more I can do for you, please feel free to reach out. Thank you for your feedback.
The rule that all of you seemed to adhere to; as it relates to departmental structure. Underwriting seemed unaccessible Even when they knit picked about what seemed liked the smallest of details, That they wanted me to research and provide...
read more
Reply from Andrew Yee
February 27th, 2026 08:09 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
No communication. Timeline was not met. Follow up was not timely or when promised. And I heard "this is all we need from you" way too many times. And always had new things to request. Basically ..... you all need to know what you are doing....
read more
Reply from Collin Brown
February 27th, 2026 08:15 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
The entire refinance process was not stressful at all. Communication was excellent, every step of the way. Questions were answered quickly. Jason & Sandy worked well as a team to accomplish my needs. I am very happy, and will definitely recommend...
read more
Reply from Jason Tiburzi
February 26th, 2026 06:01 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
for
Both Jaylen and Dexter communicated with me through the whole process and were available for any questions that I had. I will recommend them to my friends and family.
Reply from Jaylen Hicks
February 26th, 2026 05:08 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Amazing Service!!
Reply from Jimmy Richards
July 9th, 2026 07:13 PM
Thank You for the kind words Aniya, enjoy your new home :)
for
Robert Thomason
Robert was a huge help!!! He understood what I wanted to do and he assisted through the entire process. I appreciate how he took a lot of his time to assist with minor issues or the concerns I had. Thank you so very much with your patience...
read more
Reply from Robert Thomason
February 26th, 2026 03:13 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
read more
for
The only part of this refinance that was great was working with Jaylen. He corrected every mistake that Lauren made and reassured me every step of the way. He was always available and we felt he worked so hard to get this done even through...
read more
Reply from Jaylen Hicks
February 26th, 2026 03:05 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
Matthew was excellent to work with. Super personable and made us feel we were taken care of throughout the entire process.
Reply from Matthew Trotter
February 21st, 2026 03:37 PM
It was a great time working with you Joseph, If you need anything else in the future feel free to reach out.
Ease of access
Reply from New American Funding - Jason Lamber...
February 16th, 2026 03:28 PM
I appreciate you highlighting the ease of access, Gabriel. It's important to me that your experience felt smooth and straightforward. If there's anything further you need or if you have more feedback to share, feel free to reach out.
901–910 of 5795
About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing