The World’s Most Advanced Experience Management (XM) Platform

Marketing Department

The Marketing Department needs to increase inbound lead generation and build brand credibility to drive revenue and increase customer retention. Understanding what the customer thinks about the brand will provide solutions for effective messaging and campaigns.

The Marketing team will use the platform to understand the customer journey, amplify great CX with new reviews to build social proof, and improve local search (SEO) performance for the brand and frontline team members.

Sales Department.

The Sales Department is constantly interacting with customers and prospects, so department leaders need to ensure the team consistently provides outstanding experiences. The goal is to enable the team to drive top-line revenue and scale client portfolios, while building the company and individual brands and SEO.

Your Sales team will use the platform to capture CX at every key moment where the team interacts with clients and amplify sales team reviews to boost individual and brand awareness online to help the team (and company) be found locally – and chosen amongst competitors.

Call Center Department.

Effectively coach, reward, and motivate the Call Center team based on customer interactions in real-time, so all can deliver the best service possible to create strong customer relationships.

Your Call Center Department uses the platform to capture the team’s CX performance data in real-time, making sure the customers have their issues resolved quickly while motivating the team with performance leaderboards and rewards for outstanding experiences.

Support & Success.

Understanding the customer journey to drive seamless customer experiences will ultimately decrease support tickets. The Support & Success Department wants to ensure the team is responding to customer issues so coaching can be developed. This will in turn, motivate the team to provide the best experiences possible and build great customer relationships.

The Support and Success Departments use the platform data and escalation workflows for in the moment alerts and real-time CX data, to ensure the team is high performing and engaged.

Human Resources.

The Human Resources Department needs to keep employees motivated to perform, highly engaged, and consistently providing great experiences with customers. Ensure the company brand reflects their outstanding CX and EX to support recruiting efforts.

With the platform, the HR Department can capture and act on employee experience at every point of the journey to boost engagement, retention, and improve recruitment efforts with employee reviews on Glassdoor and Indeed.

The Experience Department.

Build a program that supports CX and EX goals in a scalable way, driving behavioral change across multiple departments, with everyone’s buy-in. Decrease friction in the customer and employee journeys at scale.

With the platform, the Experience Department can gather customer and employee experience data automatically, use that data to take action immediately, and improve overall brand perception, all in one consolidated platform – that benefits all of the company divisions and departments.