The World’s Most Advanced Open Active Automated Complete Effective Impactful
Experience Management Platform

Lucy – Marketing

Lucy needs to increase inbound lead generation and build brand credibility to drive revenue and increase customer retention. She wants to understand what the customers think about her brand and solutions for effective messaging and campaigns.

She uses the platform to amplify great CX with new reviews to build social proof and improve local search (SEO) performance for her brand and agents.

Sammy – Sales Team

Since the sales team is constantly interacting with customers and prospects, Sam needs to ensure his team consistently provides outstanding experiences. He wants to enable his team to drive top-line revenue and scale their client portfolios, building their company and individual brands.

He uses the platform to capture CX at every key moment where his team interacts with clients and amplify sales team reviews to boost individual and brand awareness online to help his team be found locally – and chosen.

Carolyn – Call Center

Carolyn needs to effectively coach, reward, and motivate her team based on customer interactions in real-time, so they can deliver the best service possible to create strong customer relationships.

She uses the platform to capture her team’s CX performance data in real-time, so she can make sure the customers have their issues resolved quickly and motivate her team with performance leaderboards and rewards for outstanding experiences.

Sarah – Support & Success

Sarah needs to understand the customer journey to drive seamless customer experiences and ultimately decrease support tickets. She wants to know how her team is responding to customer issues so she can coach and motivate her team to provide the best experiences possible and build trust.

She uses the platform data and escalation workflows for in the moment alerts and real-time CX data, so she can make sure her team is high performing and engaged.

Harold – Human Resources

Harold needs to keep his employees motivated to perform, engage, and consistently provide great experiences with customers. He wants to make sure the company brand reflects their outstanding CX and EX to support recruiting efforts.

With the platform, Harry can capture and act on employee experience at every point of the journey to boost retention and improve recruitment efforts with employee reviews on Glassdoor and Indeed.

Cliff – Experience Team

Cliff needs to build a program that supports CX and EX goals in a scalable way, so he can drive behavioral change across multiple departments, with everyone’s buy-in. He wants to decrease friction in the customer and employee journeys in a scalable way.

With the platform, Cliff can gather customer and employees experience data automatically, all use that data to take action immediately, and improve overall brand perception, all in one consolidated platform that benefits all of the company divisions and departments.