Nick Fendig - Xpert Mortgage Team

Name: New American Funding - Charlotte| Consumer Direct
Address: 2810 Coliseum Centre Dr Suite 500, Charlotte, North Carolina, 28217
Telephone: +1-980-577-4366
Rating: 4.77

Xpert Mortgage Team powered by - New American Fund...

New American Funding - Charlotte| Consumer Direct

4.77

(76)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

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https://www.newamericanfunding.com/mortgage_loans/nickfendig/

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4.77

(76)

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5 Star

82%

4 Star

14%

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Nick Fendig was the superstar! He dug right in and was so knowledgeable about the process and the details needed to make this process easy for me, a first-time home buyer. He took lots of time to research and explain which loan program would...

Reply from Nick Fendig

November 18th, 2025 03:24 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Nick Fendig, was very accessible, personalable and informative through the whole process. Diana our processor was thorough and made us feel that our deadlines were first priority.

Reply from Nick Fendig

August 12th, 2025 05:08 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Nick was very responsive throughout the whole process. I have never worked with a financial team, so motivated to get the funding approved. I can't say enough about Nick Fendig and how he made this process easy for me. Thanks Nick, You are...

Reply from Nick Fendig

May 6th, 2025 02:33 PM

Everything

It was a very long house search and Nick kept in touch answered our questions.

Reply from Nick Fendig

October 1st, 2026 05:59 PM

Angela, I'm grateful for your patience during the long house search and glad I could be there to answer your questions. At New American Funding, staying connected and responsive is important to us, and I'm pleased that it was helpful for you....

Nick as soon as he got our file was on top of

Reply from Nick Fendig

September 29th, 2026 06:25 PM

Anthony, I'm happy to hear that you felt I was attentive to your needs as soon as I received your file. At New American Funding, ensuring a smooth and responsive process is important to me. Thank you for sharing your positive experience!

Nick listened and understood what I was looking for in a mortgage. He was also knowlegable and gave good advice in my mortgage options. I am very happy with my experience and the product and would recommend him to anyone looking for a mortgage....

Reply from Nick Fendig

September 24th, 2026 06:37 PM

Jennifer, I'm pleased to hear that you had a positive experience and felt understood in your mortgage journey. It's great to know that my advice was helpful and that you're happy with the product from New American Funding. Thank you for your...

This whole process required great communication and explanation and Nick provided both from beginning to end.

Reply from Nick Fendig

August 26th, 2026 05:02 PM

Jennifer, I appreciate your kind words about my communication and explanation throughout the process. I'm glad I could provide the support you needed from start to finish. Thank you for taking the time to share your experience.

The communication was not the best, especially with the loan processor. The series of afterthoughts regarding documentation made the process very tedious. An improvement in communication will make customers more appreciative of the system.

Reply from Nick Fendig

August 24th, 2026 03:28 PM

Francis, I appreciate your feedback and I'm sorry to hear about the communication issues you encountered, especially with the loan processor. I understand how this made the process tedious, and I'll work on improving communication to enhance...

The experience started well initially from the preapproval to the appraisal but when it reached the loan assessor the communication was very poor. The loan assessor could hardly be reached on the phone, some emails that were sent were not replied...

Reply from Nick Fendig

August 21st, 2026 01:42 PM

Agatha, I appreciate you sharing your experience with me. I'm sorry to hear about the communication challenges you faced during the later stages of the process. Please reach out to me directly so we can address your concerns and improve our...