Northeast Ohio, Fort Wayne, IN

Fort Wayne, IN

4.93

(3,883)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.93

(3,883)

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5 Star

97%

4 Star

3 Star

2 Star

1 Star

The whole Ruoff team was informative & insured that I got everything I needed to have an ease of purchasing a house.

Reply from Rodney Reynolds, Ruoff Mortgage

July 30th, 2024 12:44 PM

I'm thrilled to hear that you found our process at Ruoff Mortgage informative and that it ensured a smooth home buying experience for you, Jajuan. Your positive feedback means a lot. If you have any other needs or questions in the future, don't...

Lynne has always been very helpful even when I did not purchase a home 4 years ago, and she picked up right were we left off.. It was nice to finally have someone who gets you and your worries... thank you

Reply from Lynne Kearis, Ruoff Mortgage

May 13th, 2025 01:20 PM

I'm thrilled to hear that you had a positive experience with Ruoff Mortgage. It was a pleasure assisting you, and I appreciate your wonderful feedback. If you have any further questions or need assistance in the future, please don't hesitate...

Excellent every step of the way.

Reply from Owner

July 12th, 2024 06:33 PM

Hi, Greg. Borrower satisfaction is a top priority at Ruoff Mortgage and we are so glad to hear that you had a great experience with us!

Our loan officer made everything easy to understand. He was quick to respond at any time, and so very nice.

Reply from Josh Pick, Ruoff Mortgage

July 11th, 2024 06:13 PM

Thank you so much, Nickie, for taking the time to complete the survey. It really means a lot to me and I appreciate the kind words! Congratulations on your new condo and we'll chat soon!

I wish I didn’t have to wait so long to close after being told three or four times that we were going to wrap up the loan and every time I turn around something else was needed. My loan process took two months, which should’ve only took less...

Matt and team went beyond the call of duty to get the deal done, and that doesn't go unnoticed.

Reply from Matt Koch, Ruoff Mortgage

April 7th, 2025 07:22 PM

Thank you for your positive feedback, John. It's great to hear that Matt and the team at Ruoff Mortgage were able to exceed your expectations and get the deal done for you. We aim to provide excellent service and your review confirms that we...

There were 2 things I wish had been different in this experience, the first one was uncontrollable by Ruoff which was the property taxes went up at last minute. The other was the tax certificate. I really would have liked to obtain that but...

Reply from Felix Velez, Ruoff Mortgage

July 10th, 2024 02:51 PM

Hello Monty, Firstly, thank you for taking the time to provide your feedback and for rating our service high despite some issues faced. I'm sorry to hear about the last-minute property tax increase and understand the frustration. Unfortunately,...

Having someone that looks out for you and is kind really helps with the stress that comes along with buying a house.

Reply from Luella Hughes

October 1st, 2024 01:37 AM

Thank you for all of your kind words and confidence in me!! I hope you are ready to enjoy all the "first holidays fun" in your home!!

Attention to detail and helpful!

Reply from Michael Shannon, Ruoff Mortgage

September 13th, 2024 02:37 PM

Thank you Andrew. I'm here if you need me on the next one.

Sarah explained every step of the process to me. She followed up and made sure we got everything done!

Reply from Sarah Cole, Ruoff Mortgage

September 16th, 2024 02:28 PM

I'm so thrilled to hear that you had a positive experience, Taylor! Ensuring that you're informed and comfortable every step of the way is of utmost importance to me. Thank you for your kind words and the 5-star review. It was an absolute pleasure...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

View All

Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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