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Sarah Cole, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 3995 Medina Rd Ste 220, Medina, Ohio, 44256
Telephone: +1-216-855-1199
Rating: 4.91

Senior Loan Officer | NMLS# 79345O | Ruoff Mortgag...

Ruoff Mortgage - Medina

4.91

(251)

Mortgage

Mortgage Loan Officer

Contact Info

(216) 855-1199

Medina, OH

https://www.ruoff.com/sarahcole

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.91

(251)

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5 Star

94%

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Sarah did an AMAZING job with assisting me in the purchase of my first home. I reached out to her inquiring about what steps would be needed to start the process or seeing if I even qualified, and she hit the ground running and even matched...

Reply from Sarah Cole, Ruoff Mortgage

October 13th, 2026 08:30 PM

This is exactly why I love what I do! ❤️ Helping first-time homebuyers realize that homeownership is possible, sometimes much sooner than they ever imagined, is one of the most rewarding parts of my career. Thank you so much for trusting me...

Sarah took a call from me one evening after 8:30. That's unexpected, but she knew my schedule was tight and she wanted to answer all of my questions.

Reply from Sarah Cole, Ruoff Mortgage

October 13th, 2026 08:29 PM

Thank you so much for your kind review! I know how busy life can get, and I never want my clients to feel rushed or left with unanswered questions. Being available when you need me and making sure you feel informed and confident throughout...

Sarah was great!

Reply from Sarah Cole, Ruoff Mortgage

October 5th, 2026 02:48 PM

Thank you so much! It was a pleasure working with you, and I truly appreciate you taking the time to leave a review! 😊

Being out of state buyers, we especially appreciated the way Sarah helped us negotiate the entire process. She explained everything thoroughly and in a timely fashion. It made us feel very comfortable.

Reply from Owner

October 5th, 2026 02:47 PM

Thank you so much for the kind words! Buying a home from out of state can definitely add another layer to the process, so I’m so glad I was able to make everything feel comfortable and easy to navigate. It was truly a pleasure working with...

Communication! Especially since we are from out of state, we appreciated Sarah helping to navigate the entire process so that nothing fell through the cracks.

Reply from Sarah Cole, Ruoff Mortgage

September 30th, 2026 06:15 PM

Thank you so much! Communication is incredibly important to me, especially when you’re navigating the homebuying process from out of state. I’m so glad I could help keep everything on track and make the process as smooth as possible. It was...

Sara was always there For us to answer questions and give us guidance. we were doing this remotely so it was nice to have her "close" despite the distance.

Reply from Sarah Cole, Ruoff Mortgage

September 30th, 2026 02:05 PM

Thank you so much! I’m so glad I was able to make you feel supported and connected throughout the process, even from a distance. It was truly a pleasure helping you, and I’m so grateful you trusted me to be part of your journey! ❤️

Team was knowledgeable and kept me up to date! Worked with a unique situation and made it work

Reply from Sarah Cole, Ruoff Mortgage

September 30th, 2026 02:05 PM

Thank you so much! Every situation is a little different, and I’m so glad our team was able to find a solution and keep everything moving forward. We truly appreciate you trusting us throughout the process!

Sarah and Caroline were knowledgeable, easy to communicate with and answers all our questions. They kept us up to date on every step and were always friendly. It was a great experience.

Reply from Sarah Cole, Ruoff Mortgage

September 2nd, 2026 04:53 PM

Thank you so much for the wonderful review! Caroline and I truly enjoyed working with you and are so grateful you trusted us to help you through the process. Making sure our clients feel supported and confident from start to finish is incredibly...

I cannot say enough good things about Sarah and her team! They were there every step of the way, going above and beyond to make sure they could help me and my family the absolute best they could. From the communication to the response speed,...

Reply from Sarah Cole, Ruoff Mortgage

September 1st, 2026 04:48 PM

Thank you so much for such an amazing review! It truly means so much to me and my team. ❤️ Our goal is always to make sure our clients feel informed, supported, and confident every step of the way, so hearing that you felt that throughout the...

the last stages of my loan process, there was a form I filled out, asking for the deed to be recorded with my first initial and last name. When the closing title person came to meet me on closing day, they stated the title has to be recorded...

Reply from Sarah Cole, Ruoff Mortgage

August 17th, 2026 06:01 PM

Thank you for taking the time to share this feedback. I’m sorry to hear that there was frustration surrounding how your name was ultimately required to appear on the deed. I completely understand why, particularly when privacy was important...

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About

Additional Licenses: NMLS# 79345 | OH - MLO.021156.003. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Construction Loan

Fixed Rate Mortgages

Specialities