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Sarah Cole, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 3995 Medina Rd Ste 220, Medina, Ohio, 44256
Telephone: +1-216-855-1199
Rating: 4.92

Senior Loan Officer | NMLS# 79345O | Ruoff Mortgag...

Ruoff Mortgage - Medina

4.92

(224)

Mortgage

Mortgage Loan Officer

Contact Info

(216) 855-1199

Medina, OH

https://www.ruoff.com/sarahcole

Location & Business Hours

Business Hours

Fri

9 AM to 5 PM(Open now)

Sat

closed

Sun

closed

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4.92

(224)

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The way Sarah kept in constant communciation with us throughout the entire process and was so knowledgeable and informative , made us feel so much more comfortable. Sarah helped make our dreams come true! She is truly remarkable in her career...

Sarah kept us updated and well informed always uplifting attitude

Sarah and her team excelled in keeping us updated and well informed of next steps and documents needed

Sarah was quick to help me get preapproved and was available when I had questions. She was knowledeagble, professional, and I'm grateful for the ways she helped me get the loan I needed in a short amount of time.

Reply from Sarah Cole

June 1st, 2026 06:55 PM

Rachel, I'm happy to hear that my quick assistance and availability were helpful to you. Your kind words about my professionalism and knowledge are greatly appreciated. If you need anything else or have more questions, I'm here to help.

Sarah was amazing this is the second time we used her , and we will be a life long customer .

Reply from Sarah Cole

May 21st, 2026 03:23 PM

Nicholas, I'm grateful to know that you've chosen to work with me again and plan to remain a lifelong customer. Your continued trust means a lot to me, and if there's anything more I can do for you in the future, please let me know.

The whole process was easy to learn and navigate with step-by-step instructions from the online portal and my loan officer, with her assistant.

Reply from Sarah Cole

May 7th, 2026 03:14 PM

Desiree, I'm pleased to hear that the step-by-step instructions and support from my assistant and I made the process easy for you. If you have any more questions or need further assistance, feel free to reach out.

The care & concern. The one problem was it took very long to complete!!

Sarah Cole, Ruoff Mortgage has received a review with 5 star rating from Sydni G

Reply from Owner

May 5th, 2026 03:00 PM

Thank you for the perfect rating, Sydni. I appreciate it greatly and am here if you need any further assistance.

Sarah was absolutely amazing to work with. Very friendly & extremely eager to help

Sarah was great! We appreciate all she’s done for us and we know she will also do the same for you and your family!

Reply from Owner

May 4th, 2026 08:38 PM

Angela, I appreciate your kind words and am happy to have been of assistance. It's appreciated to know that you and your family had a positive experience. If there's anything else you need, please don't hesitate to reach out.

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About

Additional Licenses: NMLS# 79345 | OH - MLO.021156.003. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Construction Loan

Fixed Rate Mortgages

Specialities