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Sarah Cole, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 3995 Medina Rd Ste 220, Medina, Ohio, 44256
Telephone: +1-216-855-1199
Rating: 4.92

Senior Loan Officer | NMLS# 79345O | Ruoff Mortgag...

Ruoff Mortgage - Medina

4.92

(242)

Mortgage

Mortgage Loan Officer

Contact Info

(216) 855-1199

Medina, OH

https://www.ruoff.com/sarahcole

Location & Business Hours

Business Hours

Mon

9 AM to 5 PM

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

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4.92

(242)

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I cannot say enough good things about Sarah and her team! They were there every step of the way, going above and beyond to make sure they could help me and my family the absolute best they could. From the communication to the response speed,...

Reply from Sarah Cole, Ruoff Mortgage

September 1st, 2026 04:48 PM

Thank you so much for such an amazing review! It truly means so much to me and my team. ❤️ Our goal is always to make sure our clients feel informed, supported, and confident every step of the way, so hearing that you felt that throughout the...

the last stages of my loan process, there was a form I filled out, asking for the deed to be recorded with my first initial and last name. When the closing title person came to meet me on closing day, they stated the title has to be recorded...

Reply from Sarah Cole, Ruoff Mortgage

August 17th, 2026 06:01 PM

Thank you for taking the time to share this feedback. I’m sorry to hear that there was frustration surrounding how your name was ultimately required to appear on the deed. I completely understand why, particularly when privacy was important...

after my initial lender fell through in the final stretch to close on the home, Ruoff/Sara Cole worked very efficiently to help me secure a loan so I would still be able to close on my home!

Reply from Sarah Cole, Ruoff Mortgage

August 17th, 2026 06:02 PM

Thank you so much for the kind review! I’m so glad we were able to step in when things didn’t work out with your original lender and get everything turned around quickly so you could still close on your home. I know how stressful it can be...

My Wife and I just closed on our first home and it could not have been possible without Sarah’s help. From start to finish Sarah kept us informed and made the scariest and most stressful process of my life a lot easier to manage. Rouff was...

Reply from Owner

August 17th, 2026 06:06 PM

This review truly means so much to me. Thank you for trusting me to be part of such an important milestone for you and your wife. There is something incredibly special about helping someone purchase their very first home, and I’m so grateful...

Sarah went above and beyond to make sure our home buying experience was as stress free as she could. The process was still stressful but she helped give us peace of mind throughout every step by keeping us informed and by being complely transparent...

Reply from Sarah Cole, Ruoff Mortgage

August 11th, 2026 08:47 PM

Thank you so much! Buying a home can definitely be stressful, so I’m really glad I could help make the process a little easier and give you some peace of mind along the way. I truly appreciate you trusting me to help you through it all. It...

Sarah was very helpful throughout the whole process.

Reply from Sarah Cole, Ruoff Mortgage

August 11th, 2026 02:10 PM

Thank you so much for the kind review! It was truly a pleasure working with you. I’m so glad I could help make the process as smooth and stress-free as possible. I truly appreciate you trusting me to be a part of your homebuying journey! 🏡❤️...

Thorough, knowledgeable and great to work with.

Reply from Sarah Cole, Ruoff Mortgage

August 11th, 2026 02:12 PM

Thank you so much for the wonderful review! I truly appreciate your kind words. It was a pleasure working with you and helping you navigate the process. Thank you for trusting me with your financing—I’m grateful I had the opportunity to be...

Thank you

Reply from Sarah Cole, Ruoff Mortgage

August 11th, 2026 02:16 PM

Thank you so much! It was truly a pleasure working with you. I appreciate you trusting me to help you through the process, and I’m always here if you need anything in the future! 🏡❤️

Thorough, knowledgeable and helpfu!

Reply from Sarah Cole, Ruoff Mortgage

August 5th, 2026 06:07 PM

Thank you so much for your kind words! It was truly a pleasure helping you through the mortgage process. I'm so glad you found the experience thorough, informative, and helpful. Thank you for trusting me with such an important milestone, and...

Very good attention and excellent service. They do everything quickly

Reply from Owner

August 11th, 2026 02:13 PM

Thank you so much for the kind review! I’m so glad you had a great experience and felt well taken care of throughout the process. Providing excellent service, clear communication, and a quick, smooth experience is always my goal. I truly appreciate...

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About

Additional Licenses: NMLS# 79345 | OH - MLO.021156.003. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Construction Loan

Fixed Rate Mortgages

Specialities