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Sarah Cole, Ruoff Mortgage

Name: Ruoff Mortgage
Address: 3995 Medina Rd Ste 220, Medina, Ohio, 44256
Telephone: +1-216-855-1199
Rating: 4.92

Senior Loan Officer | NMLS# 79345O | Ruoff Mortgag...

Ruoff Mortgage - Medina

4.92

(227)

Mortgage

Mortgage Loan Officer

Contact Info

(216) 855-1199

Medina, OH

https://www.ruoff.com/sarahcole

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.92

(227)

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Sarah did an excellent job ensuring I received the best possible rate. She made the home buying process simple and was available for all questions through out the process. I would highly recommend Sarah for all your home buying needs.

Reply from Sarah Cole, Ruoff Mortgage

July 2nd, 2026 05:10 PM

Thank you so much for your thoughtful review! It was truly a pleasure helping you through your homebuying journey.I'm so glad we were able to secure a great rate and make the process as smooth and stress-free as possible. Buying a home is one...

Sarah and Caroline went out of their way make sure I was getting the best rate possible for my loan. They explored and found ways to utilize all of my qualifications to ensure I was getting the best package possible. The process was long, but...

Reply from Sarah Cole, Ruoff Mortgage

June 29th, 2026 06:50 PM

Thank you so much for your kind words! It truly means the world to Caroline and me that you took the time to share your experience.Helping our clients find every opportunity to make homeownership more affordable is exactly why we do what we...

I've had the opportunity to work with Sarah Cole on many transactions over the years, and she has been an incredible lending partner every step of the way. Sarah is always responsive, keeps everyone informed throughout the process, and truly...

Reply from Owner

June 29th, 2026 06:51 PM

Thank you so much for your incredibly kind words and continued trust! It truly means a lot coming from someone I've had the privilege of working alongside with!Real estate is absolutely a team effort, and I'm grateful to partner with professionals...

The way Sarah kept in constant communciation with us throughout the entire process and was so knowledgeable and informative , made us feel so much more comfortable. Sarah helped make our dreams come true! She is truly remarkable in her career...

Reply from Sarah Cole

June 29th, 2026 02:46 PM

Jalisa, I'm grateful for your kind words about my communication and knowledge throughout the process. It's wonderful to know that I could help make your experience comfortable and support you in achieving your dreams. Thank you for your recommendation,...

Sarah kept us updated and well informed always uplifting attitude

Reply from Sarah Cole

June 22nd, 2026 03:18 PM

Mary, I appreciate your kind words about my communication and positive attitude. It's great to hear that you felt well-informed throughout the process. If there's anything more I can do for you, please feel free to reach out.

Sarah and her team excelled in keeping us updated and well informed of next steps and documents needed

Reply from Sarah Cole

June 22nd, 2026 03:12 PM

James, I'm glad to hear that you felt well-informed throughout the process with the updates and guidance my team and I provided. Keeping clients updated is a priority for us, and I'm pleased we could assist you effectively. If you have any...

Sarah was quick to help me get preapproved and was available when I had questions. She was knowledeagble, professional, and I'm grateful for the ways she helped me get the loan I needed in a short amount of time.

Reply from Sarah Cole

June 1st, 2026 06:55 PM

Rachel, I'm happy to hear that my quick assistance and availability were helpful to you. Your kind words about my professionalism and knowledge are greatly appreciated. If you need anything else or have more questions, I'm here to help.

Sarah was amazing this is the second time we used her , and we will be a life long customer .

Reply from Sarah Cole

May 21st, 2026 03:23 PM

Nicholas, I'm grateful to know that you've chosen to work with me again and plan to remain a lifelong customer. Your continued trust means a lot to me, and if there's anything more I can do for you in the future, please let me know.

The whole process was easy to learn and navigate with step-by-step instructions from the online portal and my loan officer, with her assistant.

Reply from Sarah Cole

May 7th, 2026 03:14 PM

Desiree, I'm pleased to hear that the step-by-step instructions and support from my assistant and I made the process easy for you. If you have any more questions or need further assistance, feel free to reach out.

The care & concern. The one problem was it took very long to complete!!

Reply from Sarah Cole, Ruoff Mortgage

July 2nd, 2026 05:11 PM

Thank you for taking the time to leave a review and for your honest feedback. I'm so glad you felt cared for throughout the process—that's something I truly strive for with every client.I also appreciate your patience with the timeline. While...

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About

Additional Licenses: NMLS# 79345 | OH - MLO.021156.003. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Construction Loan

Fixed Rate Mortgages

Specialities