Russ Iona, Ruoff Mortgage
VP Branch Manager | NMLS# 214929 | Ruoff Mortgage ...
Additional Licenses: NMLS# 214929 | OH - MLO.033708.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a... Show More
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Reviews from Web
Mr. Iona is just simply the best!!! There's no comparison to anybody else in this field!
Reply from Russ Iona
October 27th, 2026 04:53 PM
Renate, thank you for your kind words! I'm grateful to know that you feel this way about my service. At Ruoff Mortgage, providing the best support is always our goal.
The communication from the team and portal access was excellent. Russ and Lorel are friendly, welcoming, and made me feel at ease during the whole process. They went over and beyond to get to close early, but HOA documents held up the process....
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My loan took forever! Was promised a closing date, signed addendums 5 times , lost thousands of dollars in combined closing costs and had to rent my current house an extra month. wasnt suoer happy with the empty promises. however, russ was...
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Russ was a great loan officer.. knowledgeable and approachable.
Russ and Laurel made the biggest and most important purchase of my life so smooth and easy. They're both extremely knowledgeable, patient, and punctual and I would recommend them to any homebuyer.
Reply from Russ Iona
August 26th, 2026 03:55 PM
Liam, I'm pleased to know that you found your homebuying experience smooth and easy with both me and Laurel. We appreciate your recommendation and are grateful for your kind words about our knowledge and patience.
Russ Iona, Ruoff Mortgage has received a review with 5 star rating from Jordan A
Reply from Owner
August 10th, 2026 04:14 PM
Jordan, thank you for the 5-star rating! I'm pleased to know you had a positive experience with me at Ruoff Mortgage.
Extremely easy process and helped with any questions that I had
Reply from Russ Iona
August 7th, 2026 03:03 PM
Jordan, I'm glad to hear that you found the process easy and that I could assist with your questions. Thank you for your feedback, and feel free to reach out if you need anything else in the future.
great communication and very friendly
Reply from Russ Iona
August 4th, 2026 05:58 PM
Amber, I appreciate your kind words about my communication and friendliness. It's great to know you had a positive experience with me at Ruoff Mortgage.
This is the second time I've used Russ and I would go to to him every time!
Reply from Russ Iona
August 3rd, 2026 03:04 PM
Kyle, I'm happy to hear that you chose to work with me again. Your trust means a lot, and I'm here whenever you need assistance in the future.
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About
Additional Licenses: NMLS# 214929 | OH - MLO.033708.001.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 214929
- OH - MLO.033708.001
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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