Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Communication was the big one. I have never had a lender not provide me with the initial CD. My client was in the dark saying she was not receiving any communication from lender (or title) about closing just days before closing day. That might...
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Reply from Lauren Stamper | The Tish Ashley Te...
October 3rd, 2025 01:30 PM
I appreciate your feedback, Byron. I'm sorry to hear about the communication issues you and your client experienced. Ensuring everyone is well-informed is crucial, and I regret any oversight on my part. I am committed to improving this aspect...
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Responsive and quick.
Reply from April Myrick
September 30th, 2025 03:58 PM
I appreciate your feedback, Cody. I'm pleased to know that you found my responsiveness and quick service to your satisfaction. If there's anything more I can do for you, feel free to reach out.
Service was excellent. All questions were thoroughly answered.
Reply from Tracy Chairez
September 30th, 2025 02:03 PM
I'm thankful for your positive feedback, Chad. It's rewarding to know that all your questions were thoroughly addressed and you found the service provided to be excellent. If there's anything else you need assistance with, please feel free...
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always over communicated with us and answered all our questions
Reply from Rob Rothrock
September 28th, 2025 02:06 PM
I'm thankful for your kind words and for acknowledging the communication efforts throughout your experience. It's important to me that all your questions are addressed thoroughly, and I'm glad this approach resonated with you. Your feedback...
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Communication was on point. we were guided through each step in the process. It was quick and easy Thank you!
Reply from Lauren Stamper | The Tish Ashley Te...
September 28th, 2025 12:57 PM
I'm glad the communication and guidance were effective throughout your process, Racine. Making things quick and easy for you is always my aim. If you have any more questions or need further assistance, feel free to reach out.
Wil never use anyone else. Amazing service and communication
Reply from Kristen Walther-Merkins
September 28th, 2025 11:31 AM
It's great to know you had such a positive experience. Your trust in my service and communication is truly appreciated. Should you ever need assistance in the future, I'm here to help.
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Our experience with Rob was outstanding from start to finish. What stood out the most was how personal and laid back he made the process feel. Buying a home and going through a mortgage can feel overwhelming, but Rob had a way of making everything...
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Reply from Owner
October 9th, 2025 02:31 PM
Thanks for the awesome review...it was our privilege to be a part of your home buying journey!
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Our experience with Rob was outstanding from start to finish. What stood out the most was how personal and laid back he made the process feel. Buying a home and going through a mortgage can feel overwhelming, but Rob had a way of making everything...
read more
Reply from Rob Rothrock
September 27th, 2025 06:39 PM
James, it's truly gratifying to hear that your experience felt smooth and supportive. I'm pleased that my approach helped alleviate the typical stresses associated with buying a home. Your trust in my guidance is deeply appreciated, and I'm...
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Communication and explanation of documents
Reply from Kelsey Acosta
September 25th, 2025 01:59 PM
I'm glad to know that the communication and explanation of documents were helpful for you, Andrew. Ensuring clarity throughout the process is something I prioritize. If you have any more questions or require further assistance, please don't...
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Kelsey was very helpful and easy to work with.
Reply from Kelsey Acosta
September 25th, 2025 12:01 PM
I'm pleased to hear that you found working with me helpful and straightforward, Jimmy. My goal is always to make the process as smooth as possible for you. If you have any more questions or need assistance in the future, feel free to get in...
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541–550 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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