Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Kellie was so terrific to work with! She got thing taken care if in a timely manner and also was on top of any issues that arised and fixed them promptly! Her communication was above amd beyond. She is a gem to work with!
read more
for
Couldn't be happier with the service communication step-by-step where I was in the process just such an amazing experience. Very thankful.
Reply from April Myrick
November 12th, 2026 08:48 PM
William, I'm glad to hear that you had a positive experience with the communication and process updates. At Highlands Residential Mortgage, Ltd., I strive to ensure each step is clear and supportive. Thank you for your kind words.
for
Rob spent an extraordinary amount of time assessing my numbers and insuring my loan would be accepted. It was easy to see his personal interest in acquiring the house of my dreams. I was very fortunate to have him on my team.
for
The people!!
Reply from Rob Rothrock
November 11th, 2026 04:03 PM
Patricia, I'm happy to hear you appreciated the team. At Highlands Residential Mortgage, Ltd., we work together to ensure a positive experience for everyone.
Tracy was great to work with and made our house buying experience very easy.
Reply from Tracy Chairez
November 6th, 2026 04:16 PM
I'm happy to hear that I could make your house buying experience easy, Robert. It was a pleasure working with you through Highlands Residential Mortgage, Ltd.
for
Very responsive and helped work through multiple situations that arose with ease!
Reply from April Myrick
November 6th, 2026 07:16 PM
Rachel, I'm happy to hear that you found my responsiveness helpful in navigating the situations that came up. At Highlands Residential Mortgage, Ltd., it's important to me to provide a smooth experience for my clients.
Kristen Walther has received a review with 5 star rating from Jackie B
Reply from Kristen Walther
November 13th, 2026 01:35 PM
Jackie it was a pleasure working with you. Im super excited that we were able to take your loan and turn it for you in 10 days. I do hope you enjoy your new home.
Kristen was amazing! She was so on top of everything and gave 110% everyday, including working whatever hours were necessary to get my loan closed quickly.
Reply from Kristen Walther-Merkins
November 5th, 2026 09:03 PM
Thank you for your kind words, Jacquelyn. I'm glad I could assist in closing your loan quickly by being available whenever needed. At Highlands Residential Mortgage, Ltd., we strive to provide this level of dedication and service every day.
for
Molly is
constantly working to figure out the best case senerios for a loan. She never gives up and we all end up with a smooth closing Always on time
Reply from Molly Acosta
November 4th, 2026 03:51 PM
Donna, I'm glad to hear that my dedication to finding the best loan scenarios helped lead to a smooth closing for everyone involved. At Highlands Residential Mortgage, Ltd., ensuring timely and successful closings is always a priority.
Lauren and her team are amazing to work with! They Make the process simple and have great communication .
Reply from Lauren Stamper | The Tish Ashley Te...
November 4th, 2026 03:15 PM
Shelby, I'm glad to hear that you found working with me and the team at Highlands Residential Mortgage, Ltd. to be a positive experience. We appreciate your kind words about our communication and efforts to simplify the process.
1–10 of 8150
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
