Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture...... Show More
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Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
we had constant communication with our loan and where it was in the process . lauren is very knowledgeable and helped put our mind at ease if we were worried about something. She would almost always pick up the phone, or would call us back...
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April was great to work with.
Tracey made the home buying process as smooth as, understandable, and easy as possible. I often hear how hard, and stressful the home buying process can be, especially when building a home in a different state But Tracey made me extremely comfortable...
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The communication started off poorly when we had to reach out to them multiple times in the beginning. They said they would get back to us on Friday, and then when we didn't hear from them by Tuesday, we had to reach out again. This set the...
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Great communication, very organized, super helpful! Even the title company was like wow I have never had such an on top of it lender
Reply from Lauren Stamper | The Tish Ashley Te...
June 12th, 2026 04:54 PM
Lindsey, I'm pleased to hear that you found the communication and organization helpful throughout the process. It's wonderful to know that even the title company appreciated the experience. If there's anything else you need, feel free to reach...
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Tracey responded to my issues ASAP regarding the tranaction very professial and kind.
Reply from Tracy Chairez
June 11th, 2026 01:35 PM
Grace, I'm pleased to hear that I could address your issues promptly and professionally. Thank you for your kind words about my service. If you have any more questions or need further assistance, please feel free to reach out.
I did not have any communication from Lauren or the team other than the automated loan updates. My clients however were very disappointed with the lack of communication and finding out 6 days prior to closing that they were going to have to...
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Reply from Lauren Stamper | The Tish Ashley Te...
June 9th, 2026 05:41 PM
Cindy, I appreciate your feedback and I'm sorry to hear about the communication issues you and your clients experienced. I understand how important timely updates are, especially regarding financial matters. Please reach out to me directly...
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Tracy is highly professional, patient, and an excellent listener, she takes the time to understand customer concern and provide clear, helpful feedback. She respectful communication and commitment to customer satisfaction consistently create...
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Reply from Tracy Chairez
June 9th, 2026 01:45 PM
Eunice, I appreciate your kind words about my professionalism and communication. I'm glad to hear that you felt well-supported and that I could provide clear feedback. Your satisfaction is very important to me, and I'm thankful for your positive...
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Lauren and team were just on it! True professionals a nd we were able to close in Under 3 weeks! great work team !!!
Reply from Lauren Stamper | The Tish Ashley Te...
June 8th, 2026 01:40 PM
Blane, I'm glad to hear that my team and I were able to assist you efficiently and close in under three weeks. We appreciate your recognition of our professionalism and hard work. If there's anything else you need, please feel free to reach...
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Rob was amazing at explaining everything to me in detail and any unexpected expenses. He was easy to get in touch with and prompt at returning calls and following up with information. He made the whole experience easy as a first time home buyer....
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Reply from Rob Rothrock
June 8th, 2026 04:54 PM
Wendy, I'm grateful for your kind words and pleased to hear that you felt well-informed throughout your home buying journey. It's good to know that my communication helped make the process easier for you as a first-time buyer. Thank you for...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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0 Professionals at Plano West
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