Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
She takes care of business and the best at everything she dose...
Reply from Tracy Chairez
September 23rd, 2025 05:16 PM
Jaime, I appreciate your feedback. I'm glad to know that you felt well taken care of throughout the process. If there's anything else you need in the future, please feel free to reach out.
for
Communication was excellent throughout the process from the entire team.
Reply from Rob Rothrock
September 23rd, 2025 01:19 PM
I'm glad to hear that the communication was consistent and effective for you throughout the process. Providing clear and continuous updates is something I always strive for. Your feedback is much appreciated, and I'm grateful for the opportunity...
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Sam comminicates clearly, is receptive to questions, and was willing to work with us to structure our mortgage in the way that best worked for us
Reply from Sam Brock
September 23rd, 2025 11:11 AM
I'm pleased to hear that my communication and receptiveness to your questions were helpful during the process. It's important to me that I work collaboratively with clients to structure a mortgage tailored to their needs. If you have any more...
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Great regular updates and closed on time.
Reply from Lauren Stamper | The Tish Ashley Te...
September 22nd, 2025 01:04 PM
I'm glad to hear that the regular updates and timely closing met your expectations, Betsy. Keeping you informed and on schedule is always a priority. If there's anything else I can assist you with in the future, please don't hesitate to reach...
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The speed and ease of the loan for my clients was so awesome! Great experience for them!
Reply from Lauren Stamper | The Tish Ashley Te...
September 21st, 2025 04:46 PM
I'm pleased to hear that the loan process was smooth and efficient for your clients, Debi. It's important to me that their experience was positive and hassle-free. If there's anything else I can assist with in the future, please feel free to...
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Tracy was friendly, knowledgeable and provided my client, Cyndi Tidmore, with excellent customer service. Thank you for a smooth transaction!
Reply from Tracy Chairez
September 21st, 2025 02:32 PM
Thank you for your review, Lacy. I'm glad to hear that you and your client, Cyndi Tidmore, had a smooth transaction and appreciated the service I provided. It was my goal to ensure a seamless experience, and it's great to know that it resonated...
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I have worked with April for years - April takes a special kind of care for her clients providing the perfect option no matter where in life her clients are. She invests so much time and knowledge into her clients making them feel comfortable...
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Reply from April Myrick
October 20th, 2025 08:56 PM
Thank you Amanda! I do pride my self on providing options and opportunities for all of my buyers as they make their way through this huge purchase transaction.
I appreciate your support and hope to work with you many more times!
when i was told anything it happened immediately and accurately, I asked to expedite because I was leaving out of town and they did and made all of the dates I was told, very Professiona, great experience Thanks
Reply from Lauren Stamper | The Tish Ashley Te...
September 21st, 2025 12:25 PM
Your feedback is much appreciated, Andrew. I'm pleased to hear that everything was handled promptly and accurately, meeting your timeline before your trip. Ensuring a smooth experience is always my goal, so knowing I could facilitate that for...
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Great advice through the process of navigating through differant possibilities for funding. Thanks for taking care of us!
Reply from Lauren Stamper | The Tish Ashley Te...
September 21st, 2025 01:46 AM
It's great to know that the advice provided was helpful in navigating your funding options, Bryan. I'm glad I could assist in facilitating the process for you. If you have any more questions or need further guidance, please feel free to reach...
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Tracy, always responded quickly to all my questions! Loved the website where all docs were stored and shared and explained all the steps.
Reply from Tracy Chairez
September 20th, 2025 01:56 PM
Thank you for your kind words, Melinda. I'm pleased to hear that my prompt responses and the website were helpful in keeping everything organized and clear. It was important to me that each step was well explained, so it's great to know you...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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