Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Tracy was very helpful and responsive. It went great and we would definately use her in future for mortgage services.
Excellent response time and Tracy was very helpful with questions and recommendations. Tracy made the process streamlined and easy.
Reply from Tracy Chairez
September 24th, 2026 05:37 PM
Kyle, thank you for your kind feedback. I'm glad to hear that my assistance and the streamlined process met your expectations. At Highlands Residential Mortgage, Ltd., ensuring a seamless experience is always my goal.
Great communication
Reply from Tracy Chairez
September 17th, 2026 05:06 PM
Bailey, I appreciate your feedback on my communication skills. It's important to me that clients have a positive experience, and I'm glad I could assist you at Highlands Residential Mortgage, Ltd.
I still havent be paid for this transaction. Highlands Mortgage is a great partner.
Reply from Tracy Chairez
September 14th, 2026 04:55 PM
Robert, I'm glad to hear you consider Highlands Mortgage a great partner. Regarding your payment concern, please reach out to me directly so we can address this promptly.
Her kindness , positive energy and understanding . she never hesitated to answer questions and always explain in detail so that we may be fully informed. She was a pleasure to work with. If I could redo the process is choose her every time....
read more
Reply from Tracy Chairez
September 9th, 2026 01:52 PM
Lilly, thank you for your kind words. I'm pleased to know that my approach made the process enjoyable and informative for you. If there's anything more I can assist with in the future, please feel free to reach out.
Tracy did a great job taking care of our client.
Reply from Tracy Chairez
August 28th, 2026 02:41 PM
James, thank you for your kind words. I'm pleased to know that I could effectively support your client. If there's anything more I can assist with, please feel free to reach out.
Tracy and her team were very professional and made it smooth throughout the whole process.
Reply from Tracy Chairez
August 5th, 2026 12:57 PM
Mykayla, I appreciate your kind words. I'm glad to hear that you found the process smooth and professional. If you have any more questions or need further assistance, please feel free to reach out.
Great loan officer who cares about educating clients and helping them chose the best financial options for their personal finance picture.
Reply from Tracy Chairez
August 3rd, 2026 08:26 PM
Brittany, I'm grateful for your kind words. It's good to hear that my efforts in educating and assisting with financial options were helpful for you. If you have any further questions or need guidance, please feel free to reach out.
tracee, you were great at communicating and taking my calls and other realtors calls promptly. Thank you so much.
Reply from Tracy Chairez
July 28th, 2026 05:40 PM
Charisse, I'm thankful for your kind words. It's great to hear that my communication and responsiveness met your needs. If you have any more questions or need assistance, feel free to reach out.
Tracy was very accommodating and answered all of frivolous questions with a smile (could hear it in her responses).
Reply from Tracy Chairez
July 28th, 2026 04:11 PM
Lorenzo, I'm happy to know that you felt accommodated and that I could answer your questions in a way that made you feel at ease. Your feedback is appreciated, and I'm here if you have any more questions.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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