Tracy Chairez
Sr. Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
tracee, you were great at communicating and taking my calls and other realtors calls promptly. Thank you so much.
Reply from Tracy Chairez
July 28th, 2026 05:40 PM
Charisse, I'm thankful for your kind words. It's great to hear that my communication and responsiveness met your needs. If you have any more questions or need assistance, feel free to reach out.
Tracy was very accommodating and answered all of frivolous questions with a smile (could hear it in her responses).
Reply from Tracy Chairez
July 28th, 2026 04:11 PM
Lorenzo, I'm happy to know that you felt accommodated and that I could answer your questions in a way that made you feel at ease. Your feedback is appreciated, and I'm here if you have any more questions.
Tracy was sweet, with a very open communication, explaining every details, patient and easy to get hold of when you need her. She taillored the calculations to accomodate our budget where other lenders struggled.
Reply from Tracy Chairez
July 20th, 2026 05:51 PM
La, I'm grateful for your kind words about my communication and patience. It's wonderful to hear that I could tailor the calculations to fit your budget effectively. If you need further assistance, please don't hesitate to reach out.
Your communication was effectively.
Reply from Tracy Chairez
July 20th, 2026 07:39 PM
Serge, I appreciate your feedback on my communication. It's nice to know that it was effective for you. If there's anything more I can assist with, please feel free to reach out.
Easy to sign documents along with wasy to follow
Reply from Tracy Chairez
July 6th, 2026 02:51 PM
Arthur, I'm glad to hear that you found the document signing process easy and straightforward. Your feedback is valued, and I appreciate you taking the time to share your experience.
Tracey made the home buying process as smooth as, understandable, and easy as possible. I often hear how hard, and stressful the home buying process can be, especially when building a home in a different state But Tracey made me extremely comfortable...
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Reply from Tracy Chairez
June 15th, 2026 02:58 PM
Morkeith, I'm happy to hear that I could make your home buying process smooth and understandable, especially with the added challenge of building in a different state. Your comfort and feeling valued during this experience are very important...
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Tracey responded to my issues ASAP regarding the tranaction very professial and kind.
Reply from Tracy Chairez
June 11th, 2026 01:35 PM
Grace, I'm pleased to hear that I could address your issues promptly and professionally. Thank you for your kind words about my service. If you have any more questions or need further assistance, please feel free to reach out.
Tracy is highly professional, patient, and an excellent listener, she takes the time to understand customer concern and provide clear, helpful feedback. She respectful communication and commitment to customer satisfaction consistently create...
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Reply from Tracy Chairez
June 9th, 2026 01:45 PM
Eunice, I appreciate your kind words about my professionalism and communication. I'm glad to hear that you felt well-supported and that I could provide clear feedback. Your satisfaction is very important to me, and I'm thankful for your positive...
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I know it wasn't a easy file to work on, however Tracy got it done for our client ! So grateful !
Reply from Tracy Chairez
June 8th, 2026 07:13 PM
Joseph, I appreciate your acknowledgment of the challenges involved with the file. I'm glad I could assist in getting it done for your client. Thank you for your kind words and support!
This being our first home we didn't know what to expect . Tracy was patient with us and the million questions we had throughout the proces. She helped us understthe hurdles we needed to take care of in getting our loan approved and guided us...
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Reply from Tracy Chairez
June 5th, 2026 12:53 PM
Casey, I'm grateful to have been a part of your journey to purchasing your first home. It's wonderful to hear that my guidance and patience were helpful throughout the process. Thank you for your kind words and your willingness to recommend...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 230700
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