Consumer Direct | Santa Ana's Cover Image

Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,835)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

Search Reviews

Write a Review

4.81

(45,835)

Filter by Date

Range

Filter by Rating

Experience.com

4.8

(37.8K)

Zillow

4.97

(491)

Google

4.88

(7.4K)

Show All

Reset all filters

I had a great experience with Kent. The whole process went well. On a personal note Kent deserves a 5 but the overall experience was a 4. The reason I give this a 4 only for once it went out of Kent’s hands the process and communication went...

Reply from Kent Le

May 12th, 2026 08:00 PM

Mario, I appreciate your feedback and am grateful for your kind words about my communication and support throughout the process. I'm sorry to hear about the issues you faced with communication in the final steps. Please reach out to me directly...

My questions and concerns were answered immediately and I was always able to reach EJ and Chris Even at odd hours of the day they returned my calls immediately. EJ was able to find me the right refinance that fit my personal situation with...

Reply from EJ Assi

May 12th, 2026 04:16 PM

I'm happy to hear that you felt your needs were prioritized, Patricia. It's great that Chris and I could assist you promptly, even during odd hours, and find the right refinance solution for your situation. Thank you for acknowledging the entire...

First he wouldnt return calls or emails . I tried to contact the day the appraiser came out on how not professional the appraiser was and how he treated us . Nick was very supportive , listened and worked with us . I would highly recomend look...

Reply from Scott Rego

May 12th, 2026 03:37 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Jenny is great! She responds quickly. The entire process is quick and painles!

Reply from Jenny Cho

May 4th, 2026 03:16 PM

Thank you for your kind words, Julie. I'm happy to hear that the process was quick and painless for you. If you ever have more questions or need assistance, please feel free to reach out.

Great communication, easily accesible. Document upload was made simple

Reply from George Nguyen

May 4th, 2026 07:49 PM

You were easy to work with Joel! appreciate your time and efforts, we will talk soon to bring down your monthly payments :)

She was very knowledgeable and responsive and got it done!

The process we had to go through to get our loan was laborious, however, both Sophia and Cris were there every step of the way to guide us, and answer any questions that we might have had.

Reply from Sophia Chin

May 12th, 2026 03:25 PM

I'm pleased to know that despite the laborious process, you felt supported by both Cris and me, Rosemary. We're always here to guide you and answer any questions. If there's anything more you need, please don't hesitate to reach out.

Relatively quick and easy.

Reply from Augie Meza

May 12th, 2026 04:42 PM

I'm glad to hear that you found the process relatively quick and easy, Lorna. If you have any questions or need further assistance, please feel free to reach out.

Karim, very helpful and on top of all step along the way

Reply from Karim Halawi

May 12th, 2026 01:26 PM

George, I'm pleased to hear that you found my assistance helpful and that I was able to stay on top of everything throughout the process. Thank you for sharing your experience!

George has been great since day one. Not the first time I have a loan with NAF. I will continue to do so because George had great communication even when he was at the hospital… yes unbelievable. All the team was polite timely and worked really...

Reply from George Nguyen

May 4th, 2026 07:51 PM

Thank you, Yarissa, I really enjoyed working with you. I'm happy to hear that my communication and transparency made a positive impact, even during my unexpected circumstances. It's appreciated to know that the team and I could meet your expectations....

1011–1020 of 45835

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer