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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
SFTP
H
Henry B
Vallejo, CA
Posted on June 15th, 2022 05:23 PM
In September of 2021 I reached out to my previous mortgage provider, Mr. Cooper to start the refinance of my residence. Over the years, we had collected a considerable amount of equity in the home and needed a new roof before the winter months...
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Reply from Patrick Alberson
September 1st, 2023 10:11 PM
I'm genuinely moved by your detailed review, Henry. It's unfortunate that your previous experience was far from ideal; however, I'm grateful that New American Funding and I had the opportunity to step in and assist during such a crucial time....
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5.0
SFTP
R
Ruth R
New Britain, CT
Posted on April 2nd, 2022 11:00 PM
Patrick was polite, informative and supportive throughout the entire process. My knowledge with on line communication is limited at best and Patrick was extremely helpful and patient with me. He stayed in contact during the entire process and...
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Reply from Patrick Alberson
September 1st, 2023 10:11 PM
I sincerely appreciate your kind words, Ruth. It was my utmost pleasure to guide you through the process and keep you informed at each step. Your patience and engagement made it an enjoyable experience for me as well. It's gratifying to know...
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5.0
Encompass
E
Ezekial B
NEW CASTLE, CO
Posted on February 8th, 2024 03:17 PM
They help me through every step of the process, I am super grateful, thank you
Reply from Patrick Alberson
February 18th, 2024 03:20 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
Encompass
V
Vicky M H
WADLEY, GA
Posted on January 16th, 2024 04:42 PM
He was great to work with and was ver assuring when it came to helping me and coming me down because I never did this before.
Reply from Patrick Alberson
January 23rd, 2024 11:58 PM
Thank you Vicky! It was great working with you as well. I look forward to helping you again in the future!
5.0
Encompass
J
Jessie L S
New Oxford, PA
Posted on December 31st, 2023 01:24 PM
Patrick was very helpful with any questions or concerns
Reply from Patrick Alberson
January 10th, 2024 01:25 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
Encompass
P
Patsy L D
Ridgeway, VA
Posted on December 29th, 2023 03:05 PM
The feeling that I was the most important client. My concerns, my questions, my need was above everything and to help me was the top priority. The way things were discussed and handled. I felt like I was the only client they were working with....
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Reply from Patrick Alberson
January 8th, 2024 03:07 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
5.0
Encompass
R
Rey C
Woodbridge, CT
Posted on December 29th, 2023 11:59 AM
Communication is a key to everything, and it was a wonderful experience from start to finish.
Reply from Patrick Alberson
January 8th, 2024 12:02 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
5.0
SFTP
W
William M
Lake Havasu City, AZ
Posted on December 2nd, 2023 03:29 PM
Great communication. The whole experience was like clockwork
Reply from Patrick Alberson
January 4th, 2024 11:43 AM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
5.0
SFTP
S
Stephanie P
Griffin, GA
Posted on December 1st, 2023 10:15 PM
He is so great!!!!! Stayed with me for almost 6 months waiting on me to be prepared. He helped me the entire time and I was never left out on any information!!!
Reply from Patrick Alberson
December 5th, 2023 01:57 AM
It was my pleasure! Thank you for your feedback, Stephanie. Your kind words and perfect 5 star rating are much appreciated.
5.0
SFTP
S
Stephen C
Dalton, GA
Posted on November 22nd, 2023 10:57 PM
Great communication and follow up
Reply from Patrick Alberson
November 22nd, 2023 11:02 PM
Thank you! I appreciate your feedback.

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