Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Working with Kellie was a pleasure. She is professional, knowlegable and kept me informed every step of the process. I highly recommend her!
Reply from Kellie Buchanan
August 31st, 2025 04:24 PM
Thank you, Jo, for sharing your experience. I'm pleased to know you found the process professional and informative. It was truly a pleasure to work with you, and your recommendation means a lot to me. If you have any future needs or questions,...
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Rob did it in a very professional way, and he has a bery patience in explain Al the process.
He made everything easy.
Reply from Rob Rothrock
August 30th, 2025 07:35 PM
I'm glad to know that you found my approach professional and that I could make the process easy for you. I always aim to provide clear explanations and maintain patience throughout each step. Your feedback is greatly appreciated, and it's rewarding...
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Luke was fast and would take time to listen to your needs.
Reply from Luke Hamlett
August 29th, 2025 10:37 PM
Frank, I'm grateful for your feedback. It's important to me to understand and meet your needs, so I’m glad I could be there to support you. If you ever have more to discuss or need further assistance, I'm just a call away. Thank you for choosing...
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Tracy was very professional and responsive.
Reply from Tracy Chairez
August 28th, 2025 04:00 PM
I appreciate your feedback, Michael. I'm glad to hear that you found my professionalism and responsiveness helpful during the process. If there's anything else I can assist you with in the future, don't hesitate to let me know. Thank you for...
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Lauren and her team are on top of it. They make it a very easy process.
Reply from Lauren Stamper | The Tish Ashley Te...
August 28th, 2025 02:37 PM
I'm grateful for your feedback, Jahaziel. I'm very glad to hear that you found the process easy and that my team and I were able to stay on top of everything for you. Making this experience smooth and stress-free is a priority for me. If there's...
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Friendly, quick and helpful
Reply from Lauren Stamper | The Tish Ashley Te...
August 26th, 2025 07:59 PM
Thank you, Zindy, for your positive feedback. I'm pleased to hear that you found the service friendly, quick, and helpful. It's important to me to ensure a supportive experience for you, and knowing I was able to meet your expectations means...
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Great service and prompt feedback.
Reply from Lauren Stamper | The Tish Ashley Te...
August 26th, 2025 02:28 PM
Thank you, Jeffrey, for your feedback. I'm pleased to hear that you were satisfied with the service and found the feedback to be prompt. It's important to me that I provide a seamless experience for my clients. If there's anything else you...
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#1 Smooth process #1 Stress free#1 Quality of service #1 Team work#1 Sr. Loan Officer Thank you Tracy Chairez for making this happen for my family and I. It has been a long way but now we here. Thank you for been well patient with us.Praise...
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Reply from Tracy Chairez
August 26th, 2025 10:22 AM
Thank you, Sekou, for your heartfelt words. I'm truly glad to have been part of your journey and that I could provide the quality service and teamwork you valued. It's rewarding to hear that the process felt smooth and stress-free for you and...
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Kristen was on top of all aspects of our loan application and process she kept us informed and was easy to reach with questiona along the way
Reply from Kristen Walther-Merkins
August 25th, 2025 03:53 PM
Thank you, David, for sharing your experience. I'm glad to hear that you felt well-informed throughout your loan application process. Being accessible and keeping communication open are priorities for me, so I appreciate your recognition of...
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Kelly is the hardest worker! With great communication skills Follow up and work completion amazing.
Reply from Kellie Buchanan
August 21st, 2025 03:03 PM
John,
Thank you for allowing Andy and I to help you and your sweet family. We hope you enjoy your new home!
581–590 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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