Clay Payne
Highlands Residential Mortgage, Ltd.
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture...... Show More
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Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Everything! The whole process was perfect!
Reply from Clay Payne
April 13th, 2026 07:58 PM
I'm grateful for your kind words, Jacob. It's great to know that you found the entire process perfect. If you have any other needs or questions, feel free to reach out to me.
Great Communicator! Kept us informed throughout the lending process.
Reply from Clay Payne
February 19th, 2026 03:41 PM
I'm glad to hear that you felt well-informed throughout the lending process. Keeping clear lines of communication is something I prioritize, and I'm pleased it made a difference for you. If there's anything more you'd like to discuss, please...
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Clay was fantastic to work with and a huge asset for us throughout our home buying process. We couldn't recommend working with him more!
Reply from Clay Payne
October 5th, 2025 02:19 PM
It's wonderful to hear that you found my support valuable during your home buying journey. I appreciate your recommendation and am pleased I could assist you effectively. If there's anything else you need, please reach out.
Clay was a phenomenal partner in our home buying process! He is trustworthy, knowledgeable and communicates clearly. We were always kept well informed on how our loan was progressing, which was much appreciated. I would highly recommend his...
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Communication was great. Thanks!
Reply from Clay Payne
October 4th, 2025 04:26 PM
I appreciate your feedback on the communication aspect. If there's anything more I can assist you with, please don't hesitate to let me know.
Clay was great in attending to us quickly, got back with the buyer in a timely manner, and always answered the phone. Great communication got our buyer to the closing table.
Reply from Clay Payne
September 19th, 2025 08:54 PM
It's great to know that the communication was effective and that I could attend to your needs promptly. I'm glad I could help your buyer reach the closing table smoothly. If there's anything more you need, feel free to reach out.
Clay went above and beyond for us during the entire process!
Reply from Clay Payne
September 17th, 2025 12:12 PM
I'm pleased to know that you felt I went above and beyond during the process. Supporting you throughout was a priority, and your feedback is truly valued. If there's any further assistance you require, don't hesitate to contact me.
Clay always has gone above and beyond for us. if he wasn't sure of the answer to a question right then, he worked really hard to find it. He always is very prompt in getting back to us, especially if we were in a time sensitive position.
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Reply from Clay Payne
September 2nd, 2025 04:42 PM
I'm glad to hear that you felt supported and that I could be of assistance when it mattered most. Your feedback about prompt communication and thoroughness is greatly appreciated. If there's anything more you need, please feel free to get in...
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Clay was great and made everything so easy ! I will refer family and friends to him for sure!! Thank you so much Clay you're the BEST!!
Reply from Clay Payne
July 4th, 2025 02:10 PM
I'm thrilled to hear that you found the process easy and are willing to refer your family and friends. Your kind words mean a lot, and it was a pleasure to assist you. Thank you for your trust and support!
Dedicated to customer service!
Reply from Clay Payne
May 12th, 2025 12:27 PM
I appreciate your kind words and recognition of my dedication to customer service. It was a pleasure assisting you through the process. If there's anything more I can do for you, please feel free to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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105
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Time Zone
Eastern Standard Time (EST)
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