Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Communication and thoroughness throughout the entire transaction!
Reply from Kelsey Acosta
September 11th, 2025 01:35 PM
It's great to know that you appreciated the communication and thoroughness during the transaction, Paul. These are important aspects of my approach, and I'm glad they met your expectations. If there's anything more I can assist you with or...
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Rob and team went above and beyond for us. Answering every question and exploring every option to ensure we were making the best decision!
Reply from Rob Rothrock
September 9th, 2025 12:20 PM
It's great to know that you felt well-supported during your experience. I'm pleased to hear that I could help answer all your questions and explore the necessary options to guide you in making the best decision. Your feedback is truly valued,...
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Kelsey's team was communicative and organized.
Reply from Kelsey Acosta
September 8th, 2025 07:08 PM
I appreciate your feedback, Raqefet. It's great to hear that the communication and organization stood out during your experience. These are key aspects I aim to prioritize, and I'm glad they made a positive impact. If there's ever anything...
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As a realtor with experience in the real estate market, I understand that the finishing stage of a home purchase is the most critical for buyers — it's what makes the dream a reality. Many of my clients are first-time homebuyers who rely on...
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Reply from Molly Acosta
September 5th, 2025 01:35 PM
I appreciate your kind words and the trust you've placed in me, Md. Working with first-time homebuyers and guiding them through the complexities of securing a mortgage, especially with government assistance programs, is something I value deeply....
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Clear communication. Presented us with options to get the best overall mortgage.
Reply from Lauren Stamper | The Tish Ashley Te...
September 3rd, 2025 05:33 PM
Thank you, John, for sharing your experience. I'm glad that clear communication and providing various options were helpful in securing the best mortgage for you. Ensuring you have the information needed to make informed decisions is a priority....
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Lauren, your team was wonderful! We apprreciated how quickly you got back to us with any questions we had! Your guidance and advice was very much appreciate! It was great working with you, again!
Reply from Lauren Stamper | The Tish Ashley Te...
September 3rd, 2025 03:10 PM
Gina, I'm so glad to hear that my team and I were able to provide timely responses and helpful guidance for you. It's always a pleasure working with you, and I truly appreciate your kind words. If you have any more questions or need further...
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We never felt worried during the hole process. Everything went smoothl. Molly helped a lot to calculate our rate low.
Reply from Molly Acosta
September 3rd, 2025 02:39 PM
It's great to hear that the process went smoothly for you, Martin. I always strive to ensure my clients feel confident and secure throughout their mortgage journey. I'm glad I could assist in keeping your rate low. If you need any further guidance...
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Clay always has gone above and beyond for us. if he wasn't sure of the answer to a question right then, he worked really hard to find it. He always is very prompt in getting back to us, especially if we were in a time sensitive position.
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Reply from Clay Payne
September 2nd, 2025 04:42 PM
I'm glad to hear that you felt supported and that I could be of assistance when it mattered most. Your feedback about prompt communication and thoroughness is greatly appreciated. If there's anything more you need, please feel free to get in...
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Kelsey and her team always go above and beyond. Not every transaction is straightforward and she constantly works to find solutions if an issue arises. I also greatly appreciate she educated buyers upfront to ensure when they get pre-approved...
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Reply from Kelsey Acosta
September 1st, 2025 07:59 PM
Thank you, Emily, for sharing your thoughts. I'm glad to hear that the efforts to go above and beyond made a difference in your experience. Navigating complexities in transactions is something I take seriously, and providing clarity on the...
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Bill and Lauren did an outstanding job! Bill walked me through the process step by step, and made sure I understood each stage. He was always available, responded quickly to my questions, and made the entire process much less stressful. I truly...
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Reply from Bill Headrick III
August 29th, 2025 02:25 PM
I’m really grateful for your kind words, Shelsea. It was a pleasure guiding you through the process and ensuring you were comfortable with each step. I understand how important it is to have someone available to answer questions promptly, and...
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571–580 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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