Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM(Open now)
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
The process went well and painless from start to finish
Reply from Alan Lacey
April 17th, 2026 04:39 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Brett was able to offer a loan that met all of my criteria. He answered questions quickly and knowledgeably. He was available and enthusiastic without being high-pressure. He was both professional and kind.
Reply from Brett Foster
April 13th, 2026 02:56 PM
Joan, I'm happy to know that I could offer a loan that met your criteria and answer your questions promptly. I appreciate your kind words about my availability and approach. Thank you for trusting me with your refinancing needs at Northpointe...
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Hood rate for cost to refinance . Ryan was very helpful and patient with helping us understand the process
Reply from Ryan Bird
April 17th, 2026 01:33 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Matt was proactive in presenting a way to save on monthly payments while reducing closing costs, and was flexible and helpful during the entire process.
Reply from Matt Howard
April 17th, 2026 09:18 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
Communication and response was great! Team was patient with answering all my questions. Easy to navigate their portal to complete and read documents.
Reply from Jason Smith
April 16th, 2026 04:45 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Jim was amazing to work with from start to finish. He made the whole refinance process smooth and easy, and was always quick to respond whenever I had questions. He took the time to explain everything clearly, especially the numbers, which...
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Jim was amazing to work with from start to finish. He made the whole refinance process smooth and easy, and was always quick to respond whenever I had questions. He took the time to explain everything clearly, especially the numbers, which...
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Reply from Jim Koops
April 16th, 2026 02:51 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Salesman Cory was great !
Reply from Ian McLellan
April 16th, 2026 01:29 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Fast process and availability to answer questions . Best rates!
Reply from Ian McLellan
April 15th, 2026 04:50 PM
I really appreciate the feedback and am looking forward to working with you again.
Lender credit changed from proposal to finalMy requested title company was ignoredRevised documents were slow in coming and communication sparse during that periodRushed close date due to not getting my wife's signature earlier in the process...
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Reply from Matt Howard - Northpointe Bank
April 8th, 2026 04:47 PM
Thank you for sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender