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Jason Smith - Northpointe Bank

Name: Northpointe Bank
Address: 5303 28th St. Court SE, Grand Rapids, Michigan, 49546
Telephone: +1-616-426-4058
Rating: 4.87

Loan Officer | NMLS# 893542

Northpointe Bank

4.87

(221)

Mortgage

Mortgage Loan Officer

Contact Info

(616) 426-4058

Grand Rapids, MI

https://www.northpointe.com/home-lending/get-started/jason-smith/

Location & Business Hours

Business Hours

Tues

8 AM to 6:30 PM

Wed

8 AM to 6:30 PM

Thu

8 AM to 6:30 PM

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4.87

(221)

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4.86

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4.82

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All changes from the original estimate were explained, difficulty with getting insurance paper work, but the team help resolve.

Reply from Jason Smith

June 9th, 2026 09:52 PM

Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.

From start to finish Jason help answer any questions I had made the process easy. Leigh-Anne was really easy to work with for all the requested documentation that I needed to provide. They were both very responsive.

Reply from Jason Smith

June 8th, 2026 03:33 PM

I really appreciate the feedback and am looking forward to working with you again.

Jason’s knowledge and responsiveness was incredible, and made our home-buying process go as smooth as possible!

Jason was extremely helpful, respsive, and knowledgeable throughout the entire process!

Reply from Jason Smith

June 3rd, 2026 10:00 PM

I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.

Overall, Jason was very knowledgeable and experienced, which I liked and appreciated. However, buying a house and obtaining a mortgage loan is very stressful and a huge hassle. There are many requirements, many of which are ridiculous and burdensome....

Reply from Jason Smith - Northpointe Bank

May 27th, 2026 07:35 PM

I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...

Working with Jason made the process of buying our home and later on refinancing our mortgage easy to understand and a smooth process. We appreciated his patience, the time he took to answer our questions, and overall was great to work with.

This is the second time working with Jason on our home loan, he was very attentive and patient with all of our (many) questions. Had another great experience working with him on refinancing our mortgage and he made the process smooth and easy....

Reply from Jason Smith

May 19th, 2026 01:20 PM

I really appreciate the feedback and am looking forward to working with you again.

Working with Jason was fine but after initial prequalification he seemed to be very difficult to get ahold of. He answered my calls up until prequal but once i accepted the initial disclosure, he would not answer the phone and would only respond...

Reply from Jason Smith - Northpointe Bank

April 20th, 2026 02:46 PM

thank you for your help

Reply from Jason Smith

April 20th, 2026 04:48 PM

Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.

Communication and response was great! Team was patient with answering all my questions. Easy to navigate their portal to complete and read documents.

Reply from Jason Smith

April 16th, 2026 04:45 PM

Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.

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About

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans