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Jason Smith - Northpointe Bank

Name: Northpointe Bank
Address: 5303 28th St. Court SE, Grand Rapids, Michigan, 49546
Telephone: +1-616-426-4058
Rating: 4.88

Loan Officer | NMLS# 893542

Northpointe Bank

4.88

(216)

Mortgage

Mortgage Loan Officer

Contact Info

(616) 426-4058

Grand Rapids, MI

https://www.northpointe.com/home-lending/get-started/jason-smith/

Location & Business Hours

Friday

8:00 AM to 6:30 PM

Saturday

closed

Sunday

closed

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4.88

(216)

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Experience.com

4.87

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4.82

(22)

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Working with Jason made the process of buying our home and later on refinancing our mortgage easy to understand and a smooth process. We appreciated his patience, the time he took to answer our questions, and overall was great to work with.

This is the second time working with Jason on our home loan, he was very attentive and patient with all of our (many) questions. Had another great experience working with him on refinancing our mortgage and he made the process smooth and easy....

Reply from Jason Smith

May 19th, 2026 01:20 PM

I really appreciate the feedback and am looking forward to working with you again.

Working with Jason was fine but after initial prequalification he seemed to be very difficult to get ahold of. He answered my calls up until prequal but once i accepted the initial disclosure, he would not answer the phone and would only respond...

Reply from Jason Smith - Northpointe Bank

April 20th, 2026 02:46 PM

I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...

thank you for your help

Reply from Jason Smith

April 20th, 2026 04:48 PM

Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.

Communication and response was great! Team was patient with answering all my questions. Easy to navigate their portal to complete and read documents.

Reply from Jason Smith

April 16th, 2026 04:45 PM

Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.

Jason was fantastic to work with for my recent refinance. He is highly efficient, communicative, and made a complex process feel easy. I really appreciated his transparency regarding rates and terms. I’ll definitely be reaching out to him for...

Jason was easy to work with and secured us a good rate.

Great experience all around

Reply from Jason Smith

April 13th, 2026 04:24 PM

Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.

I had a great experience refinancing my home with Jason Smith and Northpointe Bank. Jason was incredibly communicative, answered all my questions quickly, and made sure the final numbers were completely transparent. The whole process, right...

Reply from Jason Smith

April 13th, 2026 02:12 PM

Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.

We secured a very competitive rate at a reasonable pric. Jason was happy to draw up a number of different loan estimates. My only complaint would be that the underwriting process was very drawn out.

Reply from Jason Smith

April 13th, 2026 09:55 PM

Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.

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About

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans