Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM(Open now)
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Ian was great to work with and made the process very easy and seamless.
Reply from Ian McLellan
April 21st, 2026 09:03 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Great experience with Ryan, he was proactive and went the extra mile for us
Reply from Ryan Bird
April 21st, 2026 01:55 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Overall great experience!
Reply from Ian McLellan
April 21st, 2026 12:19 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Matt was great to work with. He shared good information on the intrest rate trends and did not push me into any decisions. He shared multiple rate options and term options with me. Only thing is that gettign in touch and gettign a response...
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Reply from Matt Howard - Northpointe Bank
April 14th, 2026 05:08 PM
Thank you sharing your feedback with us, it truly helps us improve. I'm sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending needs.
Brett and his team were wonderful and easy to work with, in addition to the great rate offered. I will gladly work with Brett in the future and recommend him to anyone shopping for a loan!
Reply from Brett Foster - Northpointe Bank
April 13th, 2026 02:56 PM
Kelley, I'm grateful for your kind words and recommendation. It's great to know you found the process easy and were happy with the rate we offered. I look forward to working with you again in the future.
Loan officer was not responsive all the times.
Reply from Matt Howard
April 20th, 2026 12:39 PM
Himabindu, thank you for sharing your feedback. I apologize for any lack of responsiveness you experienced during the refinancing process. Please feel free to reach out to me directly if there are any additional concerns or if you need further...
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Bad preparation for closing, more paperwork and processes to follow compared to the last time I did a refinance with this same company. Extremely bad last minute surprises about the final fees and closing conditions. Extremely bad customer...
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Reply from Jim Koops - Northpointe Bank
April 14th, 2026 05:22 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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thank you for your help
Reply from Jason Smith
April 20th, 2026 04:48 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Tim is outstanding loan officer. He provides great service. He handled my initial mortage on my property and did an excellent job on my refinance. I referred him to my son, and Tim provided great service on his home purchase as well. I don't...
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Reply from Timothy Tusing
April 20th, 2026 07:58 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
We were satisfied with our refi interest rate and service.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender