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Ian McLellan - Northpointe Bank

Name: Northpointe Bank
Address: 5303 28th St. Court SE, Grand Rapids, Michigan, 49546
Telephone: +1-616-974-8469
Rating: 4.92

Loan Officer | NMLS# 823863

Northpointe Bank

4.92

(902)

Mortgage

Mortgage Loan Officer

Contact Info

(616) 974-8469

Grand Rapids, MI

https://www.northpointe.com/home-lending/get-started/ian-mclellan/

Location & Business Hours

Business Hours

Tues

8 AM to 6:30 PM

Wed

8 AM to 6:30 PM

Thu

8 AM to 6:30 PM

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4.92

(902)

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4.81

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4.98

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We had great communication with Ian, we did feel that Kristy had very poor service and communication and overall made the majority of the process that much more difficult. She would often send only end of the day emails before signing out for...

fast and easy just like I've come to expect

everything went exactly to plan - exactly

Better communication with the whole team like returning calls and not just emailing back to the client and saying sorry you missed the call hours later and then sign off for day. Better availability. Exact detailed requested documents and info...

Reply from Ian McLellan - Northpointe Bank

August 7th, 2026 06:57 PM

Thank you for taking the time to share your feedback with us. We value hearing about your experience, as it helps us continue to learn and improve. We are committed to providing clear communication every step of the way and appreciate the opportunity...

Ian was incredible to work with. He was on top of every detail from the jump and delivered in every way imaginable. The process from first conversation to my close was outstanding. Would recommend him as strongly as possible.

I had a very disappointing experience with this loan officer. Without clearly explaining it to me or obtaining my informed consent, a hard inquiry was run on my credit report when I was expecting only a soft credit check during the initial...

Reply from Ian McLellan - Northpointe Bank

July 23rd, 2026 05:12 PM

Thank you for taking the time to share your feedback. I’m sorry to hear your experience did not meet your expectations. For applications like yours that are submitted through HOME, required disclosures are provided during the application process...

Overall it was simple and we felt supported; thanks for everything!

Reply from Ian McLellan

July 28th, 2026 09:29 PM

Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.

Ian and his team were communicative, competetent, and fast.

Reply from Ian McLellan

July 27th, 2026 08:28 PM

I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.

Ian provided quick and honest communication

Reply from Ian McLellan

July 20th, 2026 07:54 PM

Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.

This is the fourth time in my life that I have gotten a mortgage/refinanced and this one was by far my least favorite. The information being requested from underwriting in my opinion was extreme, for example, becoming fixated on a typo in a...

Reply from Ian McLellan - Northpointe Bank

July 6th, 2026 07:08 PM

I appreciate you sharing your experience with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. We value your feedback and thank you for the opportunity to...

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About

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans

Adjustable-Rate Mortgages (ARMs)