Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Tues
8 AM to 6:30 PM
Wed
8 AM to 6:30 PM
Thu
8 AM to 6:30 PM
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Reviews from Web
Jim was great to work with from the start and made the whole process very easy for us. 10/10
The interest rate was not locked, and that cost me $6000. The paperwork was invasive, and probably a risk of identity theft. It was not clear that I would be dealing with several northpointe employees, plus a title company. It was difficult...
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Reply from Brett Foster - Northpointe Bank
October 13th, 2026 07:30 PM
Thank you for sharing your feedback. We understand that the mortgage process can involve providing a lot of personal and financial information, and we take the responsibility of protecting that information seriously. These requirements are...
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Northpointe was able to provide the best interest rate for our loan which is why we ultimately chose them. However, Jim told us on initial conversation that he offered Homes for Heroes discount as well as told us we qualified for additional...
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Reply from Jim Koops - Northpointe Bank
October 14th, 2026 07:13 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations. Thank you for the opportunity to assist with your home lending needs.
Too much of the process was done via email. I never met a person face to face once. Even when I scheduled a meeting at the bank, Matt did not show up as he thought I meant a Zoom call. The entire process was littered with mistakes and miscommunications....
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Reply from Matt Howard - Northpointe Bank
October 14th, 2026 08:32 PM
Thank you for taking the time to share your feedback. We understand that the home lending process can sometimes be stressful, especially when unexpected information comes to light along the way. We recognize how frustrating that can be and...
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Thank you
Overall easy to work with and great customer service .
thank you!
Ryan was so helpful during the process and the rest of the team was great in navigating this complex process
Reply from Ryan Bird
October 14th, 2026 08:18 PM
I really appreciate the feedback and am looking forward to working with you again.
Friendly and very helpful
Reply from Alan Lacey
October 14th, 2026 01:58 PM
I'm glad to hear you found my assistance friendly and helpful, Chase. It's always my goal to make the purchase process as smooth as possible for clients at Northpointe Bank. If there's anything else you need, feel free to let me know.
Ryan was a breeze to work with ! He was extremely knowledgeable, always very responsive and the whole process was seamless.
Reply from Ryan Bird
October 13th, 2026 01:13 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender