New American Funding - Dallas, TX

Dallas, TX

4.75

(11,710)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,710)

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5 Star

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Jason and NAF made the loan refi process easy. My only constructive feedback is the communications (unsolicited phone calls, automated emails, and texts from general NAF) were excessive and overwhelming at times in combination with my busy...

Reply from Jason O'Steen

April 10th, 2026 03:57 PM

I appreciate your honest feedback, Ethan. It's good to know that overall, you found the refinancing process easy. I regret that the frequency of communications didn't align with your preference for written updates. I apologize for any inconvenience...

The communication was awesome. Easy to get ahold of and was kind and helpful

Nicole and I have work together on previous transactions including with these clients which meant this recent transaction should've been a breeze. Nicole was the ONLY reason we selected this company. If I had known the headache that was about...

Reply from Nicole Carpenter

March 30th, 2026 05:02 PM

Brittney, I truly appreciate your honest feedback. I'm sorry for the challenges that arose during this transaction, especially the issues with communication and unexpected document requests. I know how important it is for everything to proceed...

Easy to work with

Reply from Chad McQuagge

April 9th, 2026 03:15 PM

I appreciate your positive feedback, Gregory. It's great to know that you found it easy to work with me. Feel free to reach out if you need any further assistance or have more questions in the future. Thank you!

The team made it an easy and simple process.

Reply from Ashley Dankenbring

April 9th, 2026 02:33 PM

Danielle, I'm glad to hear that the process felt easy and straightforward for you. It was my goal to make your experience as seamless as possible. If you have any more questions or need further assistance, please don't hesitate to reach out....

This was the worst experience ever dealing with a mortgage company. I was never able to get straight answers. I would submit documents and then weeks later be asked for the same documents. Communication was non-existent. Absolutely awful and...

Reply from Clint Stroble

April 9th, 2026 02:03 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Naomi made us feel like we were always talking to a friend and not someone doing their job. She has a great customer service. I would and have already referred a friend to try and

Reply from New American Funding - Naomi Aceves

March 30th, 2026 04:18 PM

Thank you so much, Erika! I am so happy I was the one to be able to help you all buy your first home. It was a true joy working with you and your family. Congratulations on your home! :)

Able to answer our questions quickly and efficiently. Communications was smooth and easy.

Reply from Kathy Le

April 8th, 2026 03:32 PM

Thank you, Octavio, for sharing your experience. I’m glad to hear that the communication was smooth and efficient. If you have any more questions or need further assistance in the future, feel free to reach out to me anytime.

Mr. Hinton's follow through and communication was "top-notch."

Reply from Hunter Hinton

April 6th, 2026 06:07 PM

Thank you for your kind words, Ray. I'm pleased to hear that my follow-through and communication met your expectations. If there's anything more I can assist you with, please let me know.

Staff was very friendly, helpful and professional. Process of buying a home did not seem like a hard job due to the diligence of staff.

Reply from Paul Betts

April 7th, 2026 03:01 PM

Dalton, your kind words about the staff's friendliness and professionalism mean a lot. I'm pleased to know that their diligence made the home-buying process feel manageable for you. If there's anything else I can assist you with or if you have...

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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