Joyce Kulakowski
Sr. Loan Officer
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha...... Show More
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Not a good experience for myself or my clients. Loan officer didn't answer calls or emails promptly.
She was nice and helpful with everything. she kept us updated along the way
Reply from Joyce Kulakowski
June 23rd, 2026 02:38 PM
Alexandria, I appreciate your feedback. I'm happy to hear that you found my assistance helpful and that you felt kept in the loop throughout the process. If there's anything more I can do for you, please feel free to reach out to me directly....
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Good communication, things went smoothly.
Joyce was wonderful! We had a few obstacles tonovercome and she communicated well and solved issues with me . I appreciate her quick responses and always keeping me updated
Joyce was above and beyond helpful! There was some bumps in the road but she really helped me through!
Reply from Joyce Kulakowski
May 25th, 2026 04:42 PM
Joshlynn, I'm grateful for your kind words. It's good to know I could assist you through the bumps in the road. If there's anything else you need, please don't hesitate to reach out to me directly.
very good experience
Reply from Joyce Kulakowski
May 25th, 2026 02:21 PM
Michael, I appreciate your feedback. I'm glad to hear you had a good experience. If there's anything more you'd like to share or discuss, feel free to reach out to me directly.
It was an amazing and easy experience
Reply from Joyce Kulakowski
May 15th, 2026 02:11 PM
Larry, I'm glad to hear that you found the experience easy. If there's anything more you'd like to discuss or if you have any questions, feel free to reach out to me directly.
Joyce did very well with communicating with my husband during our buying process and if we did not understand something, she did well with explaining . very nice and great customer service!
Reply from Joyce Kulakowski
May 15th, 2026 07:42 PM
Kaycie, I'm pleased to know that you and your husband had a positive experience during the buying process. It's great to hear that my communication and ability to explain things clearly were helpful to you. Thank you for your kind words about...
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It was very hard to reach Stephanie during regular hours and email was the only way she seemed to reply to me. There was a lot of last minute documents she always seemed to need and we didn't get the documents to close until the day of closing...
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Reply from Joyce Kulakowski
May 12th, 2026 03:20 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Answering the phone was pretty consistent, but we were expected to sign documents that were not on our terms at the beginning. Their information either had errors or changed information that we agreed to when we were supposed to sign. We signed...
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Reply from Joyce Kulakowski
May 11th, 2026 07:24 PM
Samarah, I appreciate you sharing your experience. I'm sorry to hear about the issues with the documents and any inconvenience it caused. I'm glad we were able to align on terms eventually. If you have more to discuss or need further assistance,...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
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Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing