New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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very quick and pointed response to any questions and very good explanation's of everything
Reply from Mike Bolach
June 24th, 2024 02:05 PM
Thanks Michael. It was a pleasure dealing with you.
Courtney always kept us notified of any changes as well as the progress of our loan. Eventhough we were on a very tight schedule he ensured everything went perfectly.
Reply from New American Funding - Courtney Min...
February 26th, 2026 11:35 PM
I'm very grateful for your kind words, Kimberley! It was my pleasure to assist you during your loan process. Understanding the importance of clear and constant communication, especially when working within tight schedules, is key. The fact...
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The process was very long with many unknowns. It seemed like every day that a new document was required. Some documents seemed redundant. Then the closing date changed so many times that I became discouraged- each time changing deliveries....
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Reply from River Robertson
June 24th, 2024 03:37 PM
Hey Inga, Thank you for taking the time to provide your honest feedback on your experience with New American Funding. I understand your frustrations with the length of the process and the constant need for additional documents. I apologize...
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This is my second time working with James in the last couple of years. He was great to work with through both loans I have done with NAF. My wife and I will continue to use James in the future for our mortgage needs. Highly recommend!
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New American Funding - Novi | Consumer Direct
Vince was super quick to respond to any and every question I had.
Reply from Vince Tunnero
July 2nd, 2024 06:40 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
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New American Funding - Novi | Consumer Direct
Peter was fine but Rob was not pleasant to work with.
Reply from Peter Grant
July 2nd, 2024 05:56 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Laura was fantastic from our very first conversation all the way to closing and beyond! Buying a home is stressful and Laura helped us navigate expectations and gave us tons of emotional and professional support. I would recommend Laura, her...
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Reply from New American Funding - Laura D'Andr...
February 27th, 2026 06:47 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
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New American Funding - Novi | Consumer Direct
Cons: Terrible communication, unclear with options and processes. Asking for the same information repeatedly. Multiple emails about the same things. Just overall really frustrating and confusing.
Reply from Peter Grant
July 2nd, 2024 03:04 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Alec got the job done! Everything was done promptly and on time to get our client to the closing table. Thank you Alec!
River was very professional and was a pleasure to work with. I will definitely refer other buyers to River.
Reply from River Robertson
June 21st, 2024 05:34 PM
I'm incredibly grateful for your kind review, Hollie. It was my pleasure to assist you and I'm glad you had a positive experience. Your willingness to refer others to me is the best compliment I could receive. I look forward to providing the...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing