Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM(Open now)
Sat
8 AM to 5 PM
Sun
8 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
My husband did the research to select Northpointe Bank. My role was to supply documents and be at the closing. The closing went very well and we received our checks within 3 business days.
Reply from Stanley Wade - Northpointe Bank
March 30th, 2026 01:01 AM
Mrs. Daniel, thank you for allowing us to be your mortgage lender of choice!!
Please don't hesitate to reach out with any questions or concerns.
Thanks again.
Stanley Paul Wade
Jim was very responsive and always open to a call. We never felt pushed . The online process was easy and accommodating. We had an experience with our previous lender that was pushy, impersonal, and actually insulting however we did not feel...
read more
Reply from Jim Koops
April 6th, 2026 07:27 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
I went quickly and smooth..
Reply from Zack Maurer
April 6th, 2026 04:41 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Smooth refi, great communication.Refinanced my 30-year fixed with Ian and the process was seamless from start to finish. He was responsive, transparent about costs, and proactive about keeping things on track. Closed ahead of the rate lock...
read more
Reply from Ian McLellan
April 6th, 2026 06:58 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
it was great working with you!
Reply from Jason Smith
April 6th, 2026 04:07 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
The peo i I talked to were patient and friendly.
Reply from Jesse Cronen - Northpointe Bank
April 1st, 2026 03:27 PM
I appreciate your feedback. I'm glad to hear that your interactions with the team were patient and friendly. It's important to me that your experience feels supportive and welcoming. If there's anything else I can assist you with, please don't...
read more
As a return client, i could count on courtesy and accuracy on my refinance. They are always my first call.
Reply from Timothy Tusing - Northpointe Bank
April 2nd, 2026 06:27 PM
Hi Robin, Thank very much for the awesome review as this was very kind of you! I wish all the best!!
Jeff Prow - Northpointe Bank has received a review with 5 star rating from Joe A
Reply from Owner
April 1st, 2026 03:28 PM
I appreciate your positive rating, Joe. If you ever need assistance in the future, don't hesitate to reach out.
Have used Northpointe in the past. Not only do they deliver, Jesse responds all times of the day, which is not something you find anywhere else.
Look forward to working with them
Reply from Jesse Cronen - Northpointe Bank
April 1st, 2026 03:28 PM
Joseph, I appreciate your feedback and your loyalty to Northpointe. I'm glad to hear that my responsiveness has made a positive impact on your experience. I look forward to working with you again in the future. If you need anything, please...
read more
process was easy to refinance
Reply from Stanley Wade
March 30th, 2026 01:02 AM
Debra,
Thank you for allowing me to assist with the refinance!
Don't hesitate to call with any questions.
Thanks
SPW
3001–3010 of 22249
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender