Highlands Residential Mortgage, Ltd., Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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24 hours
Sat
24 hours
Sun
24 hours(Open now)
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Reviews from Web
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Derek is always professional and communicative. A pleasure to work with.
Reply from Derek Shaw
February 23rd, 2026 04:54 PM
I'm grateful for your feedback, Amy. It’s reassuring to hear that my professionalism and communication made working together a positive experience for you. If there's anything else you need or if you have further questions, please let me know....
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The communication between the underwriting team and Karen were on point.
Reply from Karen Sims
February 23rd, 2026 07:54 PM
I'm glad to know that you found the communication between the underwriting team and me to be effective, Kevin. Ensuring a smooth process is important, and it's great to know this was your experience. If there's anything else I can assist you...
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Sean was great! Everything was well communicated and and done in a timely manner. He was very prompt on returning calls and answering any questions. He made the whole house buying process effortless on our part. Even the title company was impressed...
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Reply from Sean Cramer
February 23rd, 2026 03:22 PM
It's wonderful to know that the communication and efficiency during your home buying process met your expectations, Keith. I prioritize quick responses and clear information, so I'm glad I was able to make the experience smooth for you. Hearing...
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As a older adul, we prefer phone conversations not emails on everything. Sometimes we didn’t understand what was wanted and other times we uploaded to portal to find out out in another email that was not what they wanted at all. Yes, it was...
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Reply from Lauren Stamper | The Tish Ashley Te...
February 23rd, 2026 09:53 PM
Danny, I understand that the process wasn't as smooth as it should have been, especially in terms of communication preferences and clarity. I apologize for any frustration caused by miscommunications or actions taken without your full involvement....
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Karl and his team Crushed it! They communcated cleary and timely and I can't wait to use them again soon!!
Reply from Karl Bowcutt
February 23rd, 2026 03:43 PM
I appreciate your enthusiastic feedback, Joe. I'm glad to know that you found the communication clear and timely. It's always my goal to provide such quality service. I look forward to the opportunity to assist you again in the future!
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The level of service I received from Derek was top notch!!! I explained to Derek that the last experience I had with realtors/lenders ended in a disaster and me losing my earnest money. He assured me that would not happen and he went above...
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Reply from Derek Shaw
February 23rd, 2026 05:26 PM
I'm truly pleased to hear that you found the experience so positive, Alicia. It's important to me to turn potentially stressful situations into pleasant ones, and I'm glad I could help assure you and prevent issues like the ones you've faced...
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Ashleigh kept all parties to the transaction updated throughout the entire process. It was seamless from beginning to end.
Reply from Ashleigh Smyth
February 23rd, 2026 08:51 PM
I'm glad to hear that the process went smoothly from start to finish, Susan. Keeping everyone informed is key, and I'm pleased it contributed to a seamless experience. If there's any more assistance you need, please don't hesitate to reach...
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Jason kept me updated through the whole process of our home loan and closing. VERY EASY and great to work with Jason.
Reply from Jason Phillips
February 23rd, 2026 09:50 PM
Rhondal, knowing that you found the home loan and closing process easy means a lot to me. Keeping you updated throughout was important, and I'm pleased to hear it helped your experience. If there's anything more I can assist with, please don't...
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Jim Lasota
Jim was wonderful to work with. Extremely responsive, pleasant and informative!
The Brooks Team was always available to make sure I understood what was going in through the whole process Jeff even answered questions that I had over the weekend ( which he definitely did not have to do Robert went above and beyond to make...
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Reply from Jeffery Brooks
February 23rd, 2026 06:42 PM
I appreciate your kind words, Shannon. I'm glad I could assist with your questions and ensure clarity throughout the process. It’s important to me to be available when needed. I'm also pleased that Robert could help maximize the value for you....
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4101–4110 of 80909
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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