Derek Shaw
Producing Branch Manager/Senior Loan Officer | NML...
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Derek is an ace in all regards: professional, knowledgable, accessible!
Reply from Derek Shaw
September 28th, 2026 04:17 PM
Tarah, I'm happy to know you found my professionalism and accessibility beneficial. At Highlands Residential Mortgage, Ltd., we're committed to providing knowledgeable service, and your feedback is greatly appreciated.
Derek is truly exceptional when it comes to customer service. He is knowledgeable, honest, kind and completely no-pressure. He takes the time to answer questions, give honest guidance, and helped my clients understand their options without...
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Reply from Derek Shaw
September 28th, 2026 03:17 PM
Shirley, I'm truly grateful for your kind words and the trust you've placed in me with your referrals. It's great to hear that my approach to customer service and dedication made a positive impact on your clients' home-buying experience. At...
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Derek was absolutely amazing throughout the entire home-buying process! He was professional, responsive, knowledgeable, and always made sure I understood everything along the way. He made the process smooth and stress-free. I truly appreciate...
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Reply from Derek Shaw
September 22nd, 2026 08:39 PM
Muhammed, I'm pleased to hear that my professionalism and responsiveness helped make your home-buying process smooth and stress-free. It's wonderful to know that you felt well-informed throughout, and I truly appreciate your recommendation....
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Tje cust service, been able to answer all my question and making sure I was in form of everything
Reply from Derek Shaw
September 21st, 2026 02:49 PM
Dario, I appreciate your feedback and am glad that I could provide customer service that kept you informed and answered all your questions. At Highlands Residential Mortgage, Ltd., we aim to ensure a smooth experience for our clients.
What I really liked about Derek was how straightforward he was throughout the entire process, which made everything feel seamless. He was quick to respond and always helpful whenever I had questions. He was also able to get everything taken...
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Reply from Derek Shaw
September 14th, 2026 08:05 PM
Linda, I'm grateful for your kind words and happy to hear that my straightforward approach made the process seamless for you. It's nice to know that I could quickly assist with your transition from the bank. Thank you for recommending me!
Communication was excellent, effort was 100% and Derek picked up our slack with ease and made the whole process incredibly smooth. VERY grateful for him!!
Reply from Derek Shaw
August 27th, 2026 07:18 PM
Mackenzie, I appreciate your kind words and am glad to know that my efforts made the process smooth for you. It's great to hear that communication and support were what you needed. Thank you for your feedback!
Derek is always great to work with and comes through on every transaction we've had so far. Clients can't stop raving about him!
Reply from Derek Shaw
August 24th, 2026 02:31 PM
Maike, I'm grateful for your kind words and for highlighting the positive feedback from your clients. I'm happy to know that I've been able to consistently support you and your clients through each transaction.
Derek helped us thoroughly through every stage of the process and answered all of our many questions very quickly. He was quick on the turnaround for our loan even though we were a little behind where we should have been. He couldn't have made...
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Reply from Derek Shaw
August 24th, 2026 03:07 PM
Alex, I'm thankful for your kind words and pleased to hear that I could assist you through every stage of the process. I'm glad the turnaround was quick and that I could make things easier for you. If you have any more questions, please feel...
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Derek made all the difference! From my very first call through closing, and even after closing, he was there every step of the way. He even checked in afterward to see how my move into the new home was going.Derek is extremely knowledgeable...
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Reply from Derek Shaw
August 13th, 2026 07:08 PM
Alim, thank you for your kind words and for sharing your experience. I'm pleased to hear that I could assist you throughout the home-buying process and make it as smooth as possible. Your recommendation means a lot to me, and I'm grateful for...
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Derek always stepped up to help with every hurdle we had to cros. Right now, no one comes to mind. When that changes I will be sure to reach out.
Reply from Derek Shaw
August 10th, 2026 03:38 PM
Pecove, I appreciate your kind words and am glad to have been able to assist with any challenges you faced. Thank you for considering me in the future when the need arises.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage
FHA
Conventional
VA
USDA
Down Payment Assistance
Bank Statement Loans
DSCR
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Memberships
- dshaw@highlandsmortgage.com
- AREAA
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 2380755
Hobbies
- Golf
- Basketball
- Hockey
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