Derek Shaw
Producing Branch Manager/Senior Loan Officer | NML...
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture...... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
Fri
8:30 AM to 5 PM
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Derek was very clear, timely, and thorough with his communication. He always made time for any questions about the process.
Reply from Derek Shaw
June 29th, 2026 07:24 PM
Chloe, thank you for your kind words. I'm grateful to hear that my communication was clear and timely for you. It's important to me that your questions were addressed, and I'm glad I could assist you throughout the process.
Derek was always available when I had a question. He thoroughly explained the process, the why’s and wherefore's. He gave me ideas on how to make the process easier. He was absolutely amazing. I would use him and his team again should the need...
read more
Reply from Derek Shaw
June 22nd, 2026 05:24 PM
Rena, I appreciate your kind words and am pleased to hear that you found my explanations helpful throughout the process. It's great to know that you felt supported and would consider working with me and my team again. Thank you for sharing...
read more
I had a wonderful experience working with Dere loan officer. From start to finish, they were professional, knowledgeable, and always available to answer my questions. They guided me through every step of the loan process, made everything easy...
read more
Reply from Derek Shaw
June 8th, 2026 02:35 PM
Jairon, I appreciate your kind words and am glad to hear about your wonderful experience. It's good to know that you found the process smooth and easy to understand. Thank you for recommending me as a reliable loan officer; it means a lot.
Derek is great!
Reply from Derek Shaw
June 8th, 2026 04:44 PM
Anita, thank you for your kind words! I'm pleased to hear you had a great experience.
Very friendly, professional , and knowledgeable!
Reply from Derek Shaw
June 1st, 2026 08:31 PM
Codi, thank you for your kind words. I'm glad to hear you found my service friendly, professional, and knowledgeable!
N/A The experience was postitive it just took longer then it should.
Reply from Derek Shaw
May 25th, 2026 06:11 PM
Kevin, I appreciate your feedback and am glad to know you had a positive experience overall. I understand the process took longer than expected, and I'm here to assist if you have further questions or need anything else.
Derek made the whole process painless and got us a better deal vs our Bank that we've been with for almost 2 decades.
Reply from Derek Shaw
May 15th, 2026 04:36 PM
Jason, I'm grateful for your feedback. It's great to know that I could make the process painless for you and secure a better deal compared to your long-time bank. Thank you for sharing your experience with Highlands Residential Mortgage, Ltd.!...
read more
Derek kept the whole process very simple and easy to follow, turned what could have easily been an overwhelming process very pleasant. Really appreciated his recap of outstanding tasks along the way. Highly recommend him for anyone needing...
read more
Reply from Derek Shaw
May 15th, 2026 04:02 PM
Wendy, I'm pleased to hear that you found the process simple and easy to follow. I appreciate your kind words about my recaps and recommendations. Thank you for recommending me for home financing needs!
Derek was great to work with
Reply from Derek Shaw
May 4th, 2026 04:57 PM
Arpan, I'm grateful for your positive feedback. It's nice to hear that you had a good experience working with me. Thank you for sharing your thoughts!
Derek kept us continually updated while maintaining a seamless path forward throughout the transaction. Easy to reach and communicate with. His rates and fees were competitive as well.
Reply from Derek Shaw
April 30th, 2026 04:01 PM
Andrew, I appreciate your feedback. I'm glad to hear that you found the transaction smooth and that my communication met your needs. It's good to know that the rates and fees were competitive for you. Thank you for taking the time to share...
read more
10 of 153
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage
FHA
Conventional
VA
USDA
Down Payment Assistance
Bank Statement Loans
DSCR
View All
Search Rank ScoreLearn More →
412
/850
Search Rank Score
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Memberships
- CCAR
- AREAA
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 2380755
Hobbies
- Golf
- Basketball
- Hockey
Disclaimer
