Northeast Ohio, Fort Wayne, IN

Fort Wayne, IN

4.93

(3,879)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.93

(3,879)

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Great experience working with Jim. Would definitely recommend.

Jim Cook was very helpful in my home buying experience. Getting a mortgage can be stressful, but Jim was always there when I had questions or concerns. He was very easy to work with, friendly, and kept communication open through the whole process....

Reply from Jim Cook

August 27th, 2025 09:57 PM

I'm glad to know that I could be a helpful part of your home buying journey. Navigating the mortgage process can certainly be stressful, so I'm pleased that my support and open communication helped ease some of that for you. Thank you for your...

Excellent communication and attitude

Reply from Del Lekan, Ruoff Mortgage

September 17th, 2025 08:43 PM

Thank you very much for your feedback, Michael! Delivering a positive experience during the mortgage process is my goal...mission accomplished. I hope you are enjoying your own place, your patience paid off!If there's anything more I can assist...

quick response times, after hours responses, answered my questions well and broke everything down for me so I could understand things better. Overall made my first home buying experience pleasant .

Reply from Josh Pick, Ruoff Mortgage

August 16th, 2025 08:18 PM

Great, thank you, Brandon! That's exactly the kind of feedback I shoot for. Congratulations again, and I appreciate you taking the time to complete the survey!

Everything.

Reply from Luella Hughes, Ruoff Mortgage

March 25th, 2026 12:28 PM

Thank you both so much! It was pleasure working with you.

Rodney and Ryan, as well as the whole team continuously made us feel at ease, educated and informed along the way. It was a truly great experience in homebuying. Highly recommend and thankful for their help and partnership with our realtor....

Reply from Rodney Reynolds, Ruoff Mortgage

August 25th, 2025 07:49 PM

I greatly appreciate your kind words, Robert. It's fantastic to hear that you felt comfortable and well-informed throughout the homebuying process. Working closely with both Ryan and the team to support you was a pleasure. Having a seamless...

As a first-time homebuyer, I was nervous about the whole mortgage process, but Victor made it incredibly smooth from start to finish. He’s an absolute beast at getting things done — always one step ahead, quick to respond, and laser-focused...

Lynne was SO patient with our closing being so long from the time we put our offer in. Everything that I was stressed about , she put me at ease and reminded me everything happens for a reason! She said and I quote "you will miss me when this...

Reply from Lynne Kearis

August 24th, 2025 02:42 AM

I'm so glad to hear that my approach helped ease your stress during the longer-than-expected closing process. It was my pleasure to be there for you and offer reassurance along the way. Your kindness and understanding made working together...

Great people to work with. Stayed in contact with us through the whole experience. Just made everything so easy. Highly recommend

Reply from Owner

September 22nd, 2025 06:22 PM

We're pleased to hear that you had such a smooth experience working with our team, Spaeth. Staying connected throughout the process is something we prioritize to ensure everything feels easy for our clients. Your recommendation means a lot...

explaining things that weren't understood keeping in contact the whole thing just went extremely smooth

Reply from Matt Koch

August 13th, 2025 08:12 PM

Thank you, Jeremy, for sharing your experience. We're pleased to hear that everything went smoothly and that you felt informed and connected throughout the process. Ensuring clear communication is a priority for us at Ruoff Mortgage, and it's...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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