MI, Grand Rapids
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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8 AM to 6:30 PM
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closed
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closed
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Reviews from Web
Jim was very responsive and always open to a call. We never felt pushed . The online process was easy and accommodating. We had an experience with our previous lender that was pushy, impersonal, and actually insulting however we did not feel...
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Reply from Jim Koops
April 6th, 2026 07:27 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
I went quickly and smooth..
Reply from Zack Maurer
April 6th, 2026 04:41 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Smooth refi, great communication.Refinanced my 30-year fixed with Ian and the process was seamless from start to finish. He was responsive, transparent about costs, and proactive about keeping things on track. Closed ahead of the rate lock...
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Reply from Ian McLellan
April 6th, 2026 06:58 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
it was great working with you!
Reply from Jason Smith
April 6th, 2026 04:07 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
As a return client, i could count on courtesy and accuracy on my refinance. They are always my first call.
Reply from Timothy Tusing - Northpointe Bank
April 2nd, 2026 06:27 PM
Hi Robin, Thank very much for the awesome review as this was very kind of you! I wish all the best!!
Brett was very thorough and communicative during the entire proces. He's a wonderful banking professiona.
Reply from Brett Foster
March 30th, 2026 07:07 PM
I appreciate your kind words, Laura. It’s great to know that you found my thoroughness and communication helpful throughout the process. Thank you for trusting me with your refinancing needs at Northpointe Bank. If there’s anything else you...
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Refinanced my 30-year fixed with Ian and the process was seamless from start to finish. He was responsive, transparent about costs, and proactive about keeping things on track. Closed ahead of the rate lock deadline with no surprises. Even...
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Jim Koops - Northpointe Bank has received a review with 5 star rating from Fran M
I’ve had many mortgages over my lifetime (I’m 67), and I can confidently say that Jim Koops was the best loan officer I’ve worked with. He was thoughtful, thorough, and consistently quick to communicate throughout the entire process. The loan...
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Reply from Jim Koops
April 6th, 2026 02:39 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Matt is very professional and great to work with. Highly recommend!
Reply from Matt Howard
April 6th, 2026 05:31 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
771–780 of 5029
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender