MI, Grand Rapids
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Matt was fantastic. I needed a quick close and he was able to get everthing done in expeditiously. Answered every call first ring and responded to every email within minutes. Highly recommend.
Very straightforward. Was approved very quickly. We were able to close in record time as well.
Jim was great to work with from the start and made the whole process very easy for us. 10/10
The interest rate was not locked, and that cost me $6000. The paperwork was invasive, and probably a risk of identity theft. It was not clear that I would be dealing with several northpointe employees, plus a title company. It was difficult...
read more
Reply from Brett Foster - Northpointe Bank
October 13th, 2026 07:30 PM
Thank you for sharing your feedback. We understand that the mortgage process can involve providing a lot of personal and financial information, and we take the responsibility of protecting that information seriously. These requirements are...
read more
We are very thankful you for. All your work and ultimately getting us approved of a loan and closing on our house. Unfortunately there were big mistakes made that almost lost us the house entirely. We also weren't made aware that you weren't...
read more
Reply from Mason Maurer - Northpointe Bank
October 13th, 2026 07:54 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
read more
Northpointe was able to provide the best interest rate for our loan which is why we ultimately chose them. However, Jim told us on initial conversation that he offered Homes for Heroes discount as well as told us we qualified for additional...
read more
Reply from Jim Koops - Northpointe Bank
October 14th, 2026 07:13 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations. Thank you for the opportunity to assist with your home lending needs.
for
Northpointe Bank - Grand Rapids
Northpointe Bank - Grand Rapids has received a review with 5 star rating from Cody Z
Mason is the Best Loan officer anywhere. No ifs ands or buts. You would be silly to not use him for every single transaction you have!
Very easy process, really appreciated Ed walking us through the options and steps personally and being available for questions.
Too much of the process was done via email. I never met a person face to face once. Even when I scheduled a meeting at the bank, Matt did not show up as he thought I meant a Zoom call. The entire process was littered with mistakes and miscommunications....
read more
Reply from Matt Howard - Northpointe Bank
October 14th, 2026 08:32 PM
Thank you for taking the time to share your feedback. We understand that the home lending process can sometimes be stressful, especially when unexpected information comes to light along the way. We recognize how frustrating that can be and...
read more
1–10 of 5000
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender