Ruoff Mortgage - West Chester, OH
West Chester, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Sat
closed
Sun
closed
Mon
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
AJ is amazing. He responds timely and makes sure you understand everything. We've worked with him multiple times. Can't recommend enough!!!
Reply from Owner
October 6th, 2026 04:53 PM
Thank you! After working together so many times, it’s always great to see you or Hamid's name pop up. 😊 I really appreciate your continued support and the trust you’ve placed in me over the years. I’m grateful for both the business and the...
read more
AJ Hodge is wonderful! We've worked with him multiple times. He's always responsive and makes sure we are informed every step of the way. We look forward to continuing to work with AJ.
Reply from AJ Hodge, Ruoff Mortgage
October 5th, 2026 09:11 PM
Lauren, Thank you so much! It has truly been a pleasure working with you and Hamid over the years, and I’m grateful that you’ve continued to trust me with each new chapter. I’ve also really enjoyed getting to know you and your family along...
read more
Sheri was excellent to work with!
Reply from Sheri Watkins, Ruoff Mortgage
September 30th, 2026 05:32 PM
Thank you Brett! You were excellent to work with as well. I am always here for you if you need anything in the future! Also, I would be remiss if I didn't ask you if you would please remember me in the future for you and your family or anyone...
read more
Sheri was a great LO highly recommend!
Reply from Sheri Watkins, Ruoff Mortgage
September 30th, 2026 02:47 PM
Patrick,
So very kind of you to say and thank you so much for the review. I really appreciated working with you! I hope you enjoy you new home immensely! Hit 'em lock and straight!
The portal was so easy to access and utilize. It made suitting documents so easy and eliminated a lot of confusion!!
Reply from Shannon Ryan
September 4th, 2026 06:39 PM
Hi Mariah, thank you for your feedback! We sure had a rollercoaster with twists and turns throughout the process. I'm sure some days felt like "The Beast" and some days "The Banshee" and maybe even "The Drop Zone!" I'm glad you both stuck with...
read more
Shannon is the best!
Reply from Shannon Ryan
August 25th, 2026 04:36 PM
We sure enjoyed working with you both to help you buy your first home in Lima, Ohio! Hope you enjoy the end of summer there and get settled in quickly! Keep in touch!
Could not recommend going through Shannon more. She extremely knowledgeable and more than willing to educate everyone on anything they don’t understand. Her and Aubrey made my wife and I’s experience much better than we were told to expect...
read more
Reply from Owner
August 11th, 2026 07:43 PM
Matthew, the only thing that could have gone better is if you could have closed sooner! But the seller gets some say-so too :) Enjoy making memories in your new home!
The clear communication between Shannon, us, our Realtor and most specifically Aubrey! Thank you all so much for making what ive been told is an awful experience quick and easy
Reply from Shannon Ryan, Ruoff Mortgage
August 11th, 2026 07:44 PM
I'm glad you enjoyed working with me and my team! We try to make it as simple and streamlined as possible!
AJ was the best part of purchasing our home. If it were not for him I am not sure this process would have been completed in a timely manner. He communicated well and continued to updatee to the process.
Reply from AJ Hodge, Ruoff Mortgage
August 11th, 2026 03:39 PM
Lyndon, it was my pleasure assisting you and your family again through the home-buying process. I am truly honored that you reached out to me to help you purchase your next home! It gives me a great sense of pride and satisfaction knowing that...
read more
Excellent communication and follow up Sheri did a great job
Reply from Sheri Watkins, Ruoff Mortgage
July 30th, 2026 07:03 PM
Thanks so much Drew! It was such a pleasure to help you and Courtney with your new Florida home! It is absolutely stunning! I know you will enjoy it for years to come. If you ever need anything, please don't hesitate to reach out!
1–10 of 1421
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us