Ruoff Mortgage - West Chester's Cover Image

Ruoff Mortgage - West Chester, West Chester, OH

West Chester, OH

4.95

(1,109)

Mortgage

Mortgage Loan Officer

Contact Info

(513) 795-7592

West Chester, OH

https://www.ruoff.com/lending-centers/west-chester

Location & Business Hours

Business Hours

Fri

9 AM to 5 PM

Sat

closed

Sun

closed

View All days

Search Reviews

Write a Review

4.95

(1,109)

Filter by Date

Range

Filter by Rating

Communication could've been a lot better. There were several times we weren't on the same page and some things didn't get communicated to us very well. I also had to reset my password everytime I tried to log into loan butler on my phone .

Reply from Sheri Watkins, Ruoff Mortgage

June 12th, 2026 01:22 PM

Carrie, I appreciate you bringing these concerns to my attention. I'm sorry to hear about the communication issues and the trouble you faced with Loan Butler. Please reach out to me directly so I can address these matters more effectively and...

Wonderful CE experience learning more about SEO and GEO.! Thank you Ruoff and Megan King and Alan!

Reply from Owner

June 18th, 2026 06:52 PM

Thank you for your kind words and for joining us for our continuing education class! We're delighted to hear you found value in learning about both SEO and GEO and how they can help real estate professionals strengthen their online visibility...

Ruoff Mortgage - West Chester has received a review with 5 star rating from Kelly R

Reply from Owner

June 18th, 2026 06:53 PM

Thank you for the 5-star rating! We appreciate you taking the time to attend our continuing education class and are grateful for your support.At Ruoff Mortgage, we are committed to providing educational opportunities that help real estate professionals...

Megan King and her team were incredible to work with. Our purchase was seemless and she kept us up to date on everything. Definitely would recommend!

Reply from Owner

June 3rd, 2026 06:09 PM

It was my absolute pleasure to help you all move into your Dream home for your family! Many wishes for all the wonderful memories you will create!

AJ had no curveballs thrown at us, was very kind and easy to talk too. AJ took the time to explain what things meant, paused and asked if we had additional questions.

Reply from AJ Hodge, Ruoff Mortgage

June 2nd, 2026 05:06 PM

Dustin, it was my pleasure helping you and Reanna purchase your first home. I am thankful for allowing me the privilege of being your loan officer to be able to experience and guide you through the process of becoming a homeowner! Don't hesitate...

AJ was very knowledgeable and wasn't afraid to explain loan concepts and options to me!

Reply from AJ Hodge, Ruoff Mortgage

May 18th, 2026 04:29 PM

Blake, thank you for sharing your experience. I'm glad to hear that I could provide you with clear explanations about your different loan options. It was unfortunate we ran into some title issues that caused delay in closing, but thankfully...

AJ Hodge, Ruoff Mortgage has received a review with 5 star rating from Ryan H

Reply from Owner

May 29th, 2026 10:32 AM

Thank you for the great rating, Ryan! I appreciate your support and am here if you need anything in the future.

AJ was always available, very knowledgable , and was a pleasure to deal with

Reply from AJ Hodge, Ruoff Mortgage

May 18th, 2026 04:35 PM

Thank you, Ryan. I'm glad to hear that my availability and knowledge made your experience a positive one. It was a pleasure working with you and Abby, to buy your first home! Thank you for entrusting me and allowing me the privilege of being...

I’m very pleased with my experience.

Reply from Owner

May 12th, 2026 03:15 PM

It was my pleasure to help you find your next house!

Loan butler was an easy application and I loved the updates along the way as it takes the guesswork out of it. Megan and her team were helpful, knowledgable, and responsive. All which are courteous and necessary for a smooth closing.

Reply from Megan King

May 12th, 2026 03:15 PM

We're pleased to hear that you found the Loan Butler application process easy and appreciated the updates, Leslie. Megan and her team strive to be helpful, knowledgeable, and responsive to ensure a smooth closing experience. Thank you for your...

10 of 1109

About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans