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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,884)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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5 Star

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4.8

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4.97

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4.88

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Huge thank you to you and your entire team for all your help in making this process so smooth! We truly appreciate everything you’ve done to help us close on our first home. A special thanks to Doug for all his help and support along the way....

They have very knowledgeable, kind, helpful and best of all patient women working there. THANKS.

Great job!

I recently purchased my first home and the team at NAF was exceptional Especially Fenix Ballum. If your looking for a mortgage company and professionals who will dedicate their time to make your dreams come true and help you throughout the...

Reply from Owner

February 11th, 2026 12:00 AM

Thank you so much for your incredibly kind words and for awarding us a five-star rating, Mark! We appreciate the recognition regarding the service that Fenix and your loan team provided you. Please let us know if we can be of further assistance...

Very prompt and smooth process. Thanks again Peter.

Fenix Ballum was exceptional!He made himself available at all times to answer any questions I had.He was knowledgeable and would always give me updates throughout the process and he would make sure i I didn't have any questions and if I did...

Reply from Fenix Ballum

October 27th, 2025 08:02 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

If I could give No stars I would. Customer service is horrible. Just like the other person said. There just no words for it.

Shout out to Devin for always answering the phone . Very dependable on everything

Reply from Devin Powers Davis

October 27th, 2025 03:53 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Stephanie is a real person with an amazing personality! She was understanding of my situation, she provided me with options along with pros and cons. She was always easy to get in touch with to ask questions. Just great energy to work with!...

Reply from New American Funding - Stephanie Wi...

October 15th, 2025 07:07 PM

Teri, my friend!! Thank you so much for your kind words! It was an absolute honor to work with you and thank you for your service to our country - we love our Veterans! I am so happy you were pleased with the service that NAF could provide...

Good communication,

Reply from Scott Rego

October 27th, 2025 02:21 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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