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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,868)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Luis has been incredible in helping me get through the process in buying my first duplex/rental property. He is knowledgeable and is not afraid to reach out and explain stuff to you. He takes time out of his weekends to make sure that he knows...

Reply from Owner

February 11th, 2026 12:00 AM

Hello Steven, we are pleased to know you had a great loan experience working with Luis and recommending him. Should you require any further assistance, please let us know. Respectfully, Customer Service Management

just an old-fashioned, solid customer service and support

Reply from Owner

February 11th, 2026 12:00 AM

Hello Steve, thank you for taking your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

Efficient and quick

Reply from New American Funding - Ken Ostrande...

December 1st, 2025 03:44 PM

it was a true pleasure.

Cesar was professional and friendly. However, his timeliness to return calls and emails is subpar. Also, the Sr. Processor, Tasha was the worst part of this experience. She was unprofessional, delayed, and confrontational with the client, Kathy...

Sammy was great. He was patient with us and kept us informed the entire process. He was always there to answer questions, which I appreciated.

Reply from Sammy Lopez

December 10th, 2025 08:39 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Stephanie Loera needs to find something else to do with her life because loan funding ain't it! She was slow to respond and those delays caused issues with the other lender we were paying off. Jason was fine but I will NEVER work with Stephanie...

Reply from Jason Stevens

December 10th, 2025 08:33 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Went above and beyond with every question asked

Reply from JUAN CRUZ

December 1st, 2025 03:55 PM

Thank you Cameron! It was a pleasure getting to help you through your homebuying journey!

Wesley Lightman has been very patient with me. He is professional, knowledgeable, and remained accessible from the beginning to end. Thank you, Wesley for all you have done!

Reply from Wesley Lightman

December 10th, 2025 06:04 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

The team kept me well informed during the process. If I did have any questions or concerns, they were answered pretty quickly.

Reply from Brittani T. Tran

December 10th, 2025 05:23 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Every aspect of the entire process was very pleasant

Reply from New American Funding - Michael Klei...

December 1st, 2025 04:04 PM

I'm pleased to hear that you found the entire process pleasant, David. It was a genuine pleasure to assist you. Should you have any more questions or need further help in the future, don't hesitate to reach out. Thank you for choosing New American...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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