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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,868)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Great service & always available when calling!

Reply from Patrick Alberson

December 12th, 2025 02:08 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Jessica Bustos was able to explain the process and always replied back .I would definitely recommend Jessica Bustos she did a lot through the whole process.

Reply from Jessica Bustos

December 11th, 2025 06:37 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Wes was amazing from start to finish. He is personable and professional, and I am glad he worked with us.

Reply from Wesley Ortega

December 11th, 2025 05:08 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Things mostly went with no issues but there was a few things that I am still waiting on answers for.

Reply from Gabriel Rubalcava

December 11th, 2025 04:36 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

It was a pleasure to work with Carlos. He is extremely knowledgeable and is committed to what he tells you. He gets it done. The people that works with him is also wonderful. Thank you guys for making a dream a reality.

Reply from Carlos Saavedra

December 3rd, 2025 02:15 AM

Thank you so much for your kind words. It was truly an honor to help you through this journey. I’m grateful you trusted me and my team, and I’m glad we could deliver exactly what you needed. Seeing your dream become a reality is why we do what...

Clear and concise communication. Prompt attention at every step of the process. Michael and Paulina were a pleasure to work with.

Reply from New American Funding - Michael Klei...

December 1st, 2025 04:18 PM

Jamison, We really appreciate this wonderful feedback! It was a pleasure working with you as well, and we're delighted that our team delivered such a great experience.

Art did everything thing he could to make sure i closed and make sure i was good on me end. I hope to do future deal with him as my loan officer. If I was his boss I would give me a raise.

Smooth process

Reply from New American Funding - Mark Esterho...

December 1st, 2025 05:56 PM

I'm glad to hear that the process went smoothly for you, Susan. It's important to me that everything goes as seamlessly as possible. If you have any more questions or need further assistance, feel free to reach out anytime.

The communication, flexibility, and the way Alan and Grace made process look easy was great.

Reply from Alan Galicia

December 11th, 2025 02:37 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Robert Martinson, very ably guided me through the process, quickly and easily. His team was awesome.

Reply from Owner

February 11th, 2026 12:00 AM

Hello John, thank you for your kind words for Robert and your loan team. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

2021–2030 of 45868

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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