New American Funding - Jeff Donohue

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-949-271-0583
Rating: 4.79

Loan Consultant | NMLS # 1086978

Consumer Direct | Santa Ana

4.79

(396)

Jeff Donohue NMLS # 1086978 is a trusted Branch Manager who is ready to make your dreams of owning a home a reality. Jeff Donohue is committed to providing the community with the very best in customer service, so come speak with New America... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 271-0583

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/jeffreydonohue/

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4.79

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Processing / underwriting needs to be more proactive. We turned-around every document request within a few hours, but we would hear a week later that we needed something additional. We had to delay our closing by 6 days once, and then almost...

My experience with New American Funding was extremely disappointing. I have serious concerns about professionalism, communication, accountability, and fair treatment throughout our mortgage process.While I appreciate the assistance of our loan...

It just wasn't as seamless as the first time through. The continuous resending of documents was rediculous . I was told documents were not received when I had verification that they were received and opened. One set of documents I sent were...

Reply from Jeff Donohue

October 12th, 2026 02:03 PM

Robert, I'm truly sorry to hear about the difficulties you experienced with the document process this time around. It sounds incredibly frustrating, and I apologize for any inconvenience caused by the repeated requests and verification issues....

Overall great communication and fast response always answering all my questions

Fantastic job, one o the smoothest transactions i have had recently

very helpful!

Reply from Jeff Donohue

July 23rd, 2026 02:26 PM

Maria, I appreciate your kind words and am pleased to know that you found my assistance helpful. If there's anything more I can do for you, please don't hesitate to reach out.

Jeff has helped us over the years from our initial NAF loan to our new VA NAF loan. He is an excellent person to work with. We will definitely work with him the next time we need any loan related services.

Reply from Jeff Donohue

July 20th, 2026 02:23 PM

Aevan, I appreciate your kind words and the trust you've placed in me over the years. It's wonderful to hear that you've had such positive experiences with both your initial and new VA loans. I'm always here to assist with any future loan-related...

My loan processor made everything easy and a good experience

Reply from Jeff Donohue

July 8th, 2026 03:19 PM

James, I'm glad to hear that your loan processor was able to make everything easy and provide a good experience for you. If there's anything else I can assist with, please let me know.

Very helpful

Reply from Jeff Donohue

June 8th, 2026 08:00 PM

Richard, I appreciate your kind words and am glad to have been helpful during your experience with New American Funding. If there's anything else you need, please feel free to reach out.

Jeff Donahue made it great. His communication was excellent and he was always pleasant and helpful. He had patience with changes I requested all the way up to closing.Stephanie Minares was a different story. Her communication skills were poor...

Reply from Jeff Donohue

May 21st, 2026 02:28 PM

Victoria, I'm pleased to hear that you had a positive experience with my communication and support throughout the process. It's important to me that your concerns are addressed effectively. I apologize for any inconvenience you encountered...