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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,836)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Jessica was very helpful, responded very quickly, and worked with us through all the hurdles.

Reply from Jessica Bustos

April 17th, 2026 02:05 PM

I'm glad to hear that I could assist you through the process, Ryan. It's important to me to be responsive and helpful, especially when navigating challenges. If you have any more questions or need further assistance, please feel free to reach...

Edwin was fantastic! 😊😊😊

Reply from New American Funding - Edwin Mirand...

June 5th, 2026 10:57 PM

I'm pleased to hear you had a great experience, Bonnie. Thank you for your kind words! If you need anything else, feel free to reach out.

Very easy to talk to, was patient with my questions, able to answer them, and helped me with a review of different scenarios.

Reply from Sophia Chin

April 17th, 2026 01:13 PM

I'm grateful for your kind words, Abbe. It's good to know that you found our conversations easy and that I could assist you with your questions and different scenarios. If there's anything more you'd like to discuss, please feel free to reach...

George was very responsive and transparent. Easy to work with and answered all my questions i had.

Reply from George Nguyen

April 17th, 2026 03:05 PM

I'm happy to hear that I could be responsive and transparent throughout the process, Eric. It's great to know that I was able to answer all your questions and make things easy for you. If you ever need further assistance, I'm here to help.

They keep a lot of conventional loans and don’t sell them off.

Reply from New American Funding - Drew Vogl

April 28th, 2026 04:16 PM

Cheryl, I appreciate you taking the time to share your thoughts about our approach to handling conventional loans. It's great to hear that this aspect is valuable to you. If there's anything more you'd like to discuss or any questions you have,...

I have worked with Drew and New American several times. Its It's always a seamless process with lots of communicatio.

Reply from Drew Haberl

April 16th, 2026 05:22 PM

Jennifer, I'm pleased to hear that you've found the process seamless and communication effective during your experiences with me and New American Funding. If there's ever anything more you need, I'm here to help.

We are truly thankful for Augie! Made this process very easy for my family and I. always very helpful, explains everything in detail. made this process very easy and non stressful

Reply from Augie Meza

April 16th, 2026 05:06 PM

I'm grateful for your kind words, Olivia. It's appreciated to hear that I could make the process easy and non-stressful for your family. If there's anything else I can assist you with, please feel free to reach out.

Communication with Wes and Nina started out good when trying to get me to start the loan process. During the loan process, Wes was slow to respoind to questions, and Nina ignored emails with questions for multiple weeks. I still haven't received...

Reply from Wesley Ortega

April 16th, 2026 03:59 PM

I'm grateful for your feedback, Karyn. I apologize for any delays you experienced during the loan process and for any unanswered questions. Please reach out to Karyn directly so I can assist you further with any remaining concerns.

Great customer service

Reply from New American Funding - Nathan Mille...

April 8th, 2026 02:33 PM

Thank you very much for taking the time to leave a 5-star review, Matthew! I appreciate the opportunity to work with you and I hope you and your family enjoy your awesome new home! Feel free to reach out if you ever have any questions, I will...

From the start Karim was able to answer all the questions I had and there were plenty of them.Once the process began he followed up frequently to let me know what the status was and what to prepare for in the next step to ensure a timely transition....

Reply from Karim Halawi

April 16th, 2026 03:16 PM

Guilherme, thank you for your kind words. I'm glad I could assist in answering all your questions and keep you updated throughout the process. Even if the timeline seemed longer than expected, I'm pleased to hear that the experience felt painless...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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