Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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Sam has been helping my clients for years and ALWAYS goes above and beyond. Communicates, is patient, and explores all the options they could want.
Reply from Owner
October 29th, 2025 08:52 PM
Thanks AY (if that is your real name... jk!). It's my pleasure to help you and your clients, especially when you've placed as much trust in me as you have. I take your referrals as proof that I'm doing the right thing the right way for as many...
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April was wonderful to work with from start to finish. She was professional, attentive, and kept us updated every step of the way. Her communication made the entire process smooth.. We truly appreciate all her help and would highly recommend...
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Reply from April Myrick
October 20th, 2025 08:54 PM
Thank you Victor and Team. You were also excellent to work with. Thank you for making this such a smooth transaction!
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I believe I provided feedback throughout the process, I'm not sure it was welcomed though. The response from my disatisfaction was never "I'm so sorry let me make sure to fix that", it was much more defensive or deflecting. To begin, the rates...
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Reply from April Myrick
October 23rd, 2025 05:29 PM
Christine, I regret that the process fell short of your expectations and that you encountered challenges along the way. Your concerns about communication, documentation clarity, and decision-making are clearly very important. I should have...
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Amazing team! Rob and Mayra are amazing and the process was absolutely smooth and a breeze.
Reply from Rob Rothrock
October 23rd, 2025 03:25 PM
Thank you for your positive feedback, Kaleb. I'm pleased to hear that the process felt smooth and easy for you. It was a pleasure working with you, and I appreciate the mention of both Mayra and myself. Your satisfaction is important to me.
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Rob has always been steller for every transaction we partnered on. Thanks for being the best Rob!
Reply from Rob Rothrock
October 23rd, 2025 02:24 PM
I'm grateful for your kind words and recognition. It's rewarding to know that my efforts have consistently met your expectations in our transactions. Thank you for your trust and partnership, Marya!
Very professional and explained everything to my client.
Reply from Tracy Chairez
October 21st, 2025 02:32 PM
Your feedback is much appreciated, Rohey. I'm glad I could provide professional service and clear explanations to your client. If there’s anything more you need in the future, just let me know.
Tracy was amazing during the entire process. This was my first home and she made the process less stressful. She informed me of every step and explained the process. This gave me a peace of mind
Reply from Tracy Chairez
October 21st, 2025 01:45 PM
I appreciate your kind words, Sukai. I'm happy to hear that I could make your first home-buying experience less stressful and provide you with peace of mind. Keeping you informed at every step is important to me. If you have any more questions...
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Tracy was always professional and pleasant. She responded quickly. This was a very efficimentally process. Tracy genuinely cared about ensuring about my concerns and needs, plus very kind throughout the entire process.
Reply from Tracy Chairez
October 21st, 2025 12:38 PM
I'm glad to hear about your positive experience, Melanie. It's important to me that the process is efficient and that your concerns and needs are met with care. If you have any questions in the future, please don't hesitate to reach out. Thank...
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Molly went above and beyond to make my experience so positive, smooth, and efficient! She made sure I was well-informed each step of the way, and she and her team worked diligently to help me achieve a quick closing which was tremendously appreciated!...
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Reply from Molly Acosta
October 20th, 2025 07:15 PM
I'm glad to know that your experience as a first-time homebuyer was both positive and efficient. I truly value keeping my clients well-informed and ensuring a smooth process. Your appreciation for the quick closing is encouraging, and I'm thankful...
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Molly communicated every step so we knew what was going on with our loan. She offered great ideas to keep costs down and waited to lock getting us the best rate we could get at the time.
Reply from Molly Acosta
October 20th, 2025 03:37 PM
Thank you for sharing your experience. I'm pleased to hear that my communication and strategies helped throughout your loan process. Working to secure the best possible rate and explore cost-saving options is always my goal. If you have any...
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501–510 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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