Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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Sam does an excellent job of explaining the loan process and the finer details of mortgage options to my clients He is available and stays in communication at all times.
Reply from Sam Brock
October 29th, 2025 08:49 PM
It’s always a pleasure teaming up with you—your clients are lucky to have someone so committed, and I’m grateful for the chance to help guide them through the loan process.
Working with Tracy has been an absolute pleasure! She went above and beyond to make the loan process smooth and stress-free. Her communication was exceptional; she always kept me informed, answered every question with patience and clarity,...
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Reply from Tracy Chairez
October 31st, 2025 06:19 PM
Thank you so much for taking the time to share your experience, Rodrigo. It's great to hear that you found the loan process smooth and stress-free. Effective communication and ensuring clarity in every step is paramount to me, and I'm glad...
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Kellie communicated very well with me through the entire loanprocess. She was very polite and responded immediately to my questions. Kellie simplified the loan tasks for me to perform with the online upload of documents. The Highlands website...
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Reply from Kellie Buchanan
October 28th, 2025 08:53 PM
Dennis, Thank you for the kind review. We enjoyed working with you. We would love to work with your friends and family. All referrals are appreciated. Thanks again!
Great Communication 😊Highly Recommended !
Reply from Tracy Chairez
October 29th, 2025 05:43 PM
I'm grateful for your recommendation, Antonio. Communication is key to a smooth process, and I'm pleased I could assist in that aspect. If there's anything else you need, feel free to reach out.
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April and her team do an excellent job of keeping me and my team updated with timeline expectations and progress reports throughout the transaction!
Reply from April Myrick
October 27th, 2025 07:01 PM
It's reassuring to know that you found the updates and progress reports helpful, Lamar. Keeping everyone informed is crucial for a smooth transaction process. If there's anything more you need or if new questions arise, don't hesitate to reach...
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Kelsey and her team we great to work with! They were professonal communicative during the whole process and went above and beyond to apply pressure to parties when we had important deadlines to hit
Reply from Kelsey Acosta
October 27th, 2025 01:11 PM
I appreciate your feedback, Adam. It's important to me to maintain clear communication and keep things moving smoothly, especially when deadlines are tight. I'm glad to hear that my team and I could support you effectively throughout the process....
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Molly was friendly and easy to work with.
Reply from Molly Acosta
October 27th, 2025 05:39 PM
I'm glad to hear that you found working with me friendly and easy. Ensuring a smooth and pleasant experience is important to me. If there's anything else I can assist you with or if you have any future needs, please let me know.
Great communicator. Extremely organized and helpful!
Reply from David Starkey
May 12th, 2026 09:56 PM
I'm pleased to hear that you found the communication and organization helpful, Haley. It means a lot that I could assist you effectively. If there's anything else you may need, feel free to reach out.
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Rick's assistance with the entire process was phenomenal!
Reply from Rick Oaks
October 27th, 2025 05:57 PM
I'm glad to hear you had such a positive experience with the process, Yvonne. I strive to ensure everything runs smoothly and appreciate you taking the time to share your thoughts. If there's anything else I can help you with in the future,...
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Molly is awesome, very knowledgeable and pleasant to work with, she was also able to guide me through the entire process this made the home buying experience practically seamless. I cant say enough about Molly and the whole team at Highlands...
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Reply from Molly Acosta
October 24th, 2025 05:09 PM
I appreciate your feedback and kind words about your experience working with me. I'm truly pleased that I could help make your home buying process seamless and that my guidance was beneficial to you. It was a pleasure to support you throughout...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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