Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Tracy was awesome!! I'm so thankful to have worked with Tracy!! We closed within a month! She is very prompt, knowledgeable, answered all our questions and concerns. Making for a smooth 1st time buying experience.😊
Reply from Tracy Chairez
October 20th, 2025 12:36 PM
I'm pleased to know that your first-time buying experience was smooth, Grace. It’s rewarding to hear that you found my promptness and knowledge helpful throughout the process. If you have any further questions or need assistance in the future,...
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I know when I send my clients to Kelsey, they are going to receive 5 star service, communication, and guidance!
Reply from Kelsey Acosta
October 17th, 2025 02:33 PM
I appreciate your confidence in sending your clients my way, Blake. Providing top-notch service and guidance is always my goal, and I'm pleased to see that reflected in their experiences. If there's anything more I can do to support you or...
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I had a great experience from dealing with open cominication To her professional touch Everything was spot on Thank
Reply from Tracy Chairez
October 17th, 2025 04:43 PM
It's great to hear that your experience was positive, Phillip, and that you found communication clear and professional throughout the process. If you ever have more questions or need assistance in the future, I'm here to help. Thank you for...
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The step by step walkthrough and explanation on the next/remaining steps. The videos are also a nice quick way to educate!
Reply from Kelsey Acosta
October 16th, 2025 07:36 PM
I'm glad the step-by-step walkthrough and video resources made the process more accessible, Daniel. It's important to me that everything is clearly understood each step of the way. If there's anything else you'd like to discuss or any questions...
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Tracy was quick and easy to work with espically with my first time home buyers!
Reply from Tracy Chairez
October 16th, 2025 04:40 PM
Nicholas, I'm pleased to know that you found the process smooth and straightforward, especially as a first-time homebuyer. It's important to me to provide support and ease throughout this journey. If you have any further questions or needs,...
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Kelsey did a great job of managing our mortgage for purchasing our new home. She was very responsive and addressed all of our questions quickly and made sure that we understood all of the answers. I would recommend her to anybody looking for...
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Reply from Kelsey Acosta
October 16th, 2025 02:30 PM
It's good to hear that you found my assistance with your mortgage process beneficial, Steven. Ensuring that your questions were addressed promptly and clearly is a priority for me. Thank you for your kind recommendation. If there's anything...
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Tracy was fantastic through the entire process (pre-approval to close). We never had to worry about anything pertaining to the loan process with her as our loan officer. If I had a question or concern, Tracy was there to help. Excellent experience...
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Reply from Tracy Chairez
October 15th, 2025 07:28 PM
I'm glad to hear that you had a smooth experience from start to finish, Jeffrey. Ensuring a seamless loan process and being available for your questions is very important to me. Thank you for trusting me with this journey. Should you have any...
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professional. Efficient. Gracious. Great communicator. A+ Work.
Reply from Kelsey Acosta
October 15th, 2025 03:34 PM
Nina, thank you for your kind words. I'm pleased that you found my communication and efficiency helpful. It's important to me that the service you receive is both professional and supportive. If you have any more questions or need assistance,...
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Tracy made the process look simple compared to others we have approached in the past for the same services who never took their time to explain the process. She returned all calls, responded to all emails, very polite and knowledgeable in the...
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Reply from Tracy Chairez
October 14th, 2025 05:14 PM
Stephen, I truly appreciate your kind words. It's important to me that the process feels straightforward and that you have clear communication every step of the way. I'm glad I could assist you with prompt responses and thorough explanations....
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Tracy was phenomena, she helped us all the way with all our questions and was always quick to respond whenever we needed it .
Reply from Tracy Chairez
October 13th, 2025 07:24 PM
Thank you for sharing your experience, Bryan. I'm glad I could assist you by addressing your questions promptly and thoroughly. If you ever need further assistance or have more questions in the future, don't hesitate to reach out.
511–520 of 8082
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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