Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM(Open now)
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Ian was very responsive, professional, and I can tell he is an experienced Loan Officer. He tells you what needs to be done and I really felt like he was by my side during the mortgage refinance process. I highly recommend Ian and Northpointe...
read more
Close communication, open availability via phone or email, straightforward
Reply from Jason Smith
February 16th, 2026 07:06 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Brett is a very transparent and easy person to talk to about different mortgage ideas/the market in general. I appreciate how fast he got back to me on nearly all of my dumb and smart questions alike.
Reply from Brett Foster
February 9th, 2026 03:46 PM
Connor, I'm pleased to hear that you found our discussions about mortgage options and the market transparent and straightforward. I'm here to answer all of your questions, whether big or small, and it's great to know my responses were timely....
read more
Ian made the refinance process straight forward and easy. He overcommunicated and answered any questions quickly.
Reply from Ian McLellan
February 16th, 2026 09:36 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Matt was clear, patient and transparent.
Reply from Matt Howard
February 13th, 2026 01:17 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Jim Koops - Northpointe Bank has received a review with 5 star rating from Brittany P
good rate, quick communication
Reply from Jim Koops
February 13th, 2026 09:20 PM
I really appreciate the feedback and am looking forward to working with you again.
Great guy. Very prompt
Reply from Ryan Bird
February 12th, 2026 05:43 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Tim is very good working with clients to find solutions that are a win-win
Reply from Timothy Tusing
February 12th, 2026 10:05 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Ian distinguished himself immediately from the first email of introduction, professional and sincere, informational yet just all that you need.Being mentioned in that email is his reputation being a superb, star loan officer, which can't say...
read more
511–520 of 3077
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender