Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Ian commuinicated effectively and efficiently.
Reply from Ian McLellan
February 23rd, 2026 01:20 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Thank you Matt and the whole team
Reply from Matt Howard
February 23rd, 2026 08:45 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Jim made the refinance experience very easy. He was quick to respond and always available. He gave me the best rate up front and no surprises during the process.
Jim made the refinance experience very easy he was quick to respond to emails and was always available .
Reply from Jim Koops
February 23rd, 2026 07:55 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Thanks Matt!
Reply from Matt Howard
February 23rd, 2026 06:53 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
Very easy to understand and answered all questions in a professional manner.
Reply from Ryan Bird
February 23rd, 2026 02:44 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Responsive
Reply from Brett Foster - Northpointe Bank
February 15th, 2026 03:49 PM
Sandra, thank you for highlighting the responsiveness of my service. Your feedback is appreciated, and I'm glad I could be of assistance during your refinance process at Northpointe Bank. If you have any other questions or need further assistance,...
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Jason made the experience seamless and stress free
Reply from Jason Smith
February 23rd, 2026 06:16 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
It seemed at times that there was a discnonect between the lending officer and support staff when it came to what documents had already been provided . The underwriting staff were super picky about social security benefits and were asking for...
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Reply from Ian McLellan
February 23rd, 2026 01:27 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Jim was knowledgable and provided in depth analysis /explanation on any questions I had. He was quick to resolve issues and helped us through the process. Also , always returned phone calls, can't explain how valuable It is to be able to talk...
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Reply from Jim Koops
February 20th, 2026 03:14 PM
I really appreciate the feedback and am looking forward to working with you again.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender