Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Jim & Natalie were amazing to deal with. I had talked to Jim earlier in the year on a different property, that due to construction issues, I walked away from. I had such a great experience with Jim that I immediatley came back to him and hope...
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Reply from Jim Koops
September 15th, 2026 09:24 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
We decided to work with Ian as our loan officer for home loan because he was straightforward and competitive regarding our rates and fees from our first few exchanges. Ian patiently went through a mountain of questions coming from our end,...
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Ian is an exceptional loan officer and a genuinely good person to work with. From the first exchange he was warm, responsive, and easy to talk to. He didn’t just reply and move on — he took the time to understand what we needed. What stood...
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Closing on time
Reply from Ian McLellan
September 14th, 2026 10:06 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Very smart guy friendly and respectful one of the best
Reply from Ian McLellan
September 14th, 2026 08:54 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
The process was very simple
Reply from Timothy Tusing
September 11th, 2026 12:45 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Ryan was very patient with us and was good at explaining things.
Reply from Ryan Bird
September 9th, 2026 09:21 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
Jim Koops - Northpointe Bank has received a review with 5 star rating from Shelby B
Really enjoyed working with Jim from the start. First time homebuyer, and he helped me through the process every step of the way. 100/10 would recommend.
Reply from Jim Koops
September 8th, 2026 12:44 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
Matt Howard was great. My negative feedback was the underwriting department supporting Matt. The amount of documents having to be provided for a $150k 32% LTV loan is absolutely ridiculous. We basically missed the closing date I had communicated...
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Reply from Matt Howard - Northpointe Bank
September 2nd, 2026 06:26 PM
Derek, Great to get the opportunity to work with you and appreciate the feedback. The bank will review and look for where they can improve the process. - Matt Howard Northpointe Bank
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender