Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM(Open now)
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Working with Jason was fine but after initial prequalification he seemed to be very difficult to get ahold of. He answered my calls up until prequal but once i accepted the initial disclosure, he would not answer the phone and would only respond...
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Reply from Jason Smith - Northpointe Bank
April 20th, 2026 02:46 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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The process was smooth and quick. Northpointe was attentive and answered questions in a timely manner.
Reply from Ian McLellan
April 24th, 2026 09:16 PM
I really appreciate the feedback and am looking forward to working with you again.
Brett was very attentive and responsive to my questions. Also, provided and recommended different scenarios, that fit well with my financial goals.
Reply from Brett Foster - Northpointe Bank
April 21st, 2026 03:38 PM
Vivy, I appreciate your kind words about my attentiveness and responsiveness. I'm pleased that the scenarios I recommended aligned with your financial goals. Thank you for choosing Northpointe Bank for your refinancing needs.
It was a fast an efficient process
Reply from Timothy Tusing
April 24th, 2026 01:25 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Brett corresponded quickly and transparently. He offered the strongest rate and term options.
Reply from Brett Foster
April 21st, 2026 03:38 PM
Tiffany, I'm pleased to know that you found my communication quick and transparent. I'm grateful for the opportunity to offer you the strongest rate and term options for your refinance at Northpointe Bank. Thank you for your kind words!
Ryan did a great job handling informing us of the progress.
Reply from Ryan Bird
April 23rd, 2026 05:04 PM
Joshua, I appreciate your positive feedback on how I kept you informed throughout the refinancing process. I'm glad to hear that my updates were helpful. If you have any more questions or need further assistance, please feel free to reach out....
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The process was really quick and being able to close at home was great
Reply from Timothy Tusing
April 22nd, 2026 09:49 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Ian was always available for every question that I had. I would use him again if I was to get a refinance or another mortgage.
Reply from Ian McLellan
April 22nd, 2026 07:39 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
N/A, silly ten character limit.
Reply from Ryan Bird
April 22nd, 2026 01:51 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
This was my first refinance of my mortgage and I had plenty of questions for Ian! He helped me answer all of the questions and when things came up throughout the process he helped explain each item and move us towards a successful refinance!...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender