Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM(Open now)
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
I had a great experience working with Jim and his team at Northpointe Bank. He was able to give me a very competitive rate that other lenders could not beat. Aside from the best rate, Jim was communicative and thorough with his updates and...
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Reply from Jim Koops
June 9th, 2026 04:41 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
Howard provided great feedback and guidance throughout the process. We felt comfortable the whole time and he kept his team on track to close on time.
Reply from Matt Howard
June 9th, 2026 03:23 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Super smooth
Reply from Ryan Bird
June 9th, 2026 12:25 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Jim Koops - Northpointe Bank has received a review with 5 star rating from David J
Closed on time low fees great interest rate trusted
Reply from Jim Koops
June 9th, 2026 12:04 PM
I really appreciate the feedback and am looking forward to working with you again.
All changes from the original estimate were explained, difficulty with getting insurance paper work, but the team help resolve.
Reply from Jason Smith
June 9th, 2026 09:52 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Ian was a consummate professional throughout the process, from shopping for rates to closing. He communicate quickly and clearly, and was always available to help with any questions that we had. I wouldn't hesitate to recommend him to friends...
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Reply from Ian McLellan
June 8th, 2026 05:03 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Based on previous answers to questions provided.
Reply from Jim Koops
June 8th, 2026 05:18 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
From start to finish Jason help answer any questions I had made the process easy. Leigh-Anne was really easy to work with for all the requested documentation that I needed to provide. They were both very responsive.
Reply from Jason Smith
June 8th, 2026 03:33 PM
I really appreciate the feedback and am looking forward to working with you again.
Jim was great to work with, very responsive, provided answers to any questions I had, and made the mortgage process incredibly smooth
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender