Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM(Open now)
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Best rate and Jim was great!
Reply from Jim Koops
June 12th, 2026 07:15 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Smooth process
Reply from Matt Howard
June 12th, 2026 04:16 PM
Joshua, I'm glad to hear that the refinancing process went smoothly for you. If there's anything more I can assist you with, please feel free to reach out. Thank you for choosing to work with me at Northpointe Bank.
Great rate. Quick response times.
Reply from Matt Howard
June 12th, 2026 03:25 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Brett and team were great! They were responsive and told us exactly which documents were required to help secure a loan.
Reply from Brett Foster
June 11th, 2026 08:25 PM
I really appreciate the feedback and am looking forward to working with you again.
The process was smooth and convenient from start to finish.
Reply from Jim Koops
June 11th, 2026 12:58 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
I didn't talk to Matt once during the process. he never returned calls and rarely responded to emails. the coordinator - Anne Marie - was very responsive and was how I got my questions answered. I'm not sure if Matt actually did any work himself...
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Reply from Matt Howard - Northpointe Bank
June 4th, 2026 06:18 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Brett is on top of everything. Very quick and through, very good experience during our house shopping process. He is your company's super start!
Reply from Brett Foster
June 10th, 2026 07:12 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
Can't say enough about how great it was dealing with Jim Koops at Northpointe. He made the loan process easy, answered all of our questions, was helpful and understanding, and extremely pleasant to deal with. I would recommend Jim's services...
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The customer service we received from Jim Koops at Northpointe was second to none. From start to finish, he was forthcoming, pleasant to deal with, and all-around helpful. He helped to make what is a stressful process seem easy. We can't say...
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Reply from Jim Koops
June 10th, 2026 02:08 PM
We appreciate you taking the time to let us know how things went. Thank you for choosing us for your home lending needs.
I had a great experience working with Jim at Northpointe Bank! Jim was communicative, helpful, and thorough during the process. Not only did he offer the best rate, but he also made my first refinance smooth. I highly recommend speaking with...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender