Northpointe Bank , Grand Rapids, MI

Committed to making homeownership easy!

Grand Rapids, MI

4.89

(3,079)

Mortgage

Mortgage Loan Officer

Contact Info

(888) 672-5626

Grand Rapids, MI

https://www.northpointe.com/

Location & Business Hours

Business Hours

Thu

8 AM to 6:30 PM

Fri

8 AM to 6:30 PM

Sat

closed

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4.89

(3,079)

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Ian is prompt, professional, and a pleasure to work with. When I was shopping around for loans, I was fortunate enough to get connected with Ian. He was personable, polite, and answered all my questions quickly. If you are looking for competitive...

For the most part, I had a great experience working with Northpointe. Jason and his team worked quickly and were generally very responsive and on top of everything. Jason went above and beyond to help me close on the same day, despite a hiccup...

Reply from Jason Smith - Northpointe Bank

December 22nd, 2025 08:15 PM

I appreciate you taking the time to share your detailed experience, Michael. It is great to hear that you felt supported throughout the process and that we were able to close within a tight timeline. Your feedback regarding communication and...

Everything went pretty smoothly

Ryan was fantastic!

Ian was super helpful and it was very nice working with him

I had the pleasure of working with Matt Howard and Retta Stewart. Both were easy to talk to and understanding of my needs. I requested an early closing and they obliged. I requested a couple of documents be removed, actively used credit card...

Reply from Matt Howard - Northpointe Bank

February 4th, 2025 04:04 PM

Thank you for taking the time to leave the review. Very much a pleasure speaking with you. Congrats on the new home. - Matt Howard

It was mostly a smooth process but the closing date had to be re-scheduled because I didn't order the appraisal in time I was traveling for work and missed the deadline I feel better communication could've avoided this issue thankfully the...

Reply from Jim Koops - Northpointe Bank

February 3rd, 2025 01:59 PM

Sean - I appreciate you taking the time to share your experience. We strive to provide exceptional customer service, and I’m disappointed we didn’t fully meet your expectations. Thank you for trusting us with your home lending needs—I hope...

Ian was very helpful, was patient and diligent to provide guidance and clarification,and offered competitive rates.

Ian was very helpful, was patient and diligent to provide guidance and clarification, and offered competitive rates. The process was effortless and straightforward, I was able to review disclosures and upload required documents in Northpointe...

Jason was with us from start to finish. He always made sure we had daily updates on the the proces and what was next, which allows us to be prepared. I would highly recommed Jason and his team

Reply from Jason Smith - Northpointe Bank

January 27th, 2025 02:52 PM

I'm truly thankful for your kind words, Axel. It was such a pleasure to help you throughout the purchase process, and I'm glad to know that you found the daily updates helpful. I always strive to make sure my clients are prepared and well-informed...

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About

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

1999

Time Zone

Pacific Standard Time (PST)

Disclaimer

Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender