Ruoff Mortgage - Medina, OH

Medina, OH

4.94

(1,612)

Mortgage

Mortgage Loan Officer

Contact Info

(330) 441-4467

Medina, OH

https://www.ruoff.com/lending-centers/medina

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.94

(1,612)

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Lori was always available and responsive. Made the process smooth in what can be a stressful situation in buying a house.

I didn't feel like just a client it was a very friendly process throughout the whole thing

the loan itself and the technology worked seamlessly. my concerned were communication with Lori- responses to questions or concerns being hasty, short or rude. some commun was helpful and effective whole other responses had me very upset and...

Reply from Lori Fetter

September 15th, 2026 03:20 PM

Sarah,I am truly sorry that you felt I was ever short or rude throughout the process. I do believe that sometimes intent and kindness get lost in text and email, and I will be more cognizant of this in the future . I hope you are very happy...

Lori helped us get our loan for our home approved while we were under a time crunch, the process was easy and understandable. She was available to answer all of our calls for any questions that we may have had during the process.

Reply from Lori Fetter

September 15th, 2026 03:22 PM

So very excited for you and the family! Thank you so very much! It was truly a pleasure working with you!

Josh Pick explained everything very well and was quick to respond to questions.

Reply from Josh Pick, Ruoff Mortgage

September 8th, 2026 12:00 AM

Thank you, Bailey...congratulations to you on your home purchase and thank you for taking the time to do the survey and leave your comments!

Josh Pick, Ruoff Mortgage has received a review with 5 star rating from Jeff G

Reply from Owner

September 7th, 2026 11:59 PM

Thanks for taking the time to leave your feedback, Jeff, and congratulations to you and Jennifer on your home purchase!

Good communication

Reply from Josh Pick, Ruoff Mortgage

September 7th, 2026 11:58 PM

Thanks for taking the time to leave your feedback, Jeff, and congratulations to you and Jennifer on your home purchase!

Josh Pick, Ruoff Mortgage has received a review with 5 star rating from Dominic S

Reply from Owner

September 5th, 2026 12:50 AM

Thank you for the 5-star review, Dominic!

Josh was great to work with, it was refreshing to work with someone who didn't feel like they were constantly trying to sell me something. I felt like he was accessible and ready to answer any questions I had and helped reduce the stress of...

Reply from Josh Pick, Ruoff Mortgage

September 3rd, 2026 08:37 PM

Thank you, Dominic! I really appreciate the kind words and it was my pleasure to help you throughout the loan process. Congratulations on your new home!

Great communication and quick turnaround!

Reply from Josh Pick, Ruoff Mortgage

September 3rd, 2026 01:04 PM

Thank you, Jennifer! Congratulations to you and Jeff on your home purchase and thank you for taking a moment to do the survey!

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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