Ruoff Mortgage - Medina, Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Fantastic communication, very helpful and knowledgeable
Fantastic communication, very helpful and knowledgeable
As with everything there's always room for improvement
I felt left out of the process too much. This is not necessarily Josh's fault. My husband "took charge" but this loan is in my name and there was a lot of communication that I feel I was left out of.
Reply from Josh Pick, Ruoff Mortgage
August 2nd, 2026 03:18 PM
Hi Lucy, I'm sorry to hear that you felt rushed at any point in the process. It's certainly never my intention to make someone feel that way and anything I requested that the underwriter needed wasn't dire that I received it immediately. My...
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Josh is an exceptional lender, especially for first-time home buyers. Throughout our first home-buying journey, my husband and I felt supported every step of the way. No matter the question or obstacle, Josh was always responsive, knowledgeable,...
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Reply from Owner
August 2nd, 2026 03:13 PM
Maddie, thank you so much for the thoughtful testimonial. It means the world to me that you and John feel this way and took the time to put your experience out there for everyone to see. It means a lot to me and I thank you very much!
Everything was quick, easy and understandable.
Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Marie M
Lori was wonderful to work with throughout our home loan process. She was always responsive, knowledgeable, and took the time to answer all of our questions. She made the entire experience smooth and much less stressful. We truly appreciated...
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Explained in detail what was needed and the reason it was needed.
Matt was exceptional throughout our home buying process! It did not matter if it was a Monday morning or Saturday afternoon, he made himself available to answer all of our questions. We appreciated is honesty, advise and kindness! Will 100%...
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Reply from Matt Koch
July 30th, 2026 12:38 PM
Thank you, Kara, for sharing your wonderful experience with Matt. We're glad to hear that his dedication and support made a difference in your home buying journey. Your recommendation means a lot to us, and we look forward to assisting you...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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