Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Christi Nichols, Ruoff Mortgage
Working with Christi to finance my property was such a great experience. She’s quick, clear, and makes the entire loan process easy to understand from start to finish.
for
Christi Nichols, Ruoff Mortgage
Christi Nichols, Ruoff Mortgage has received a review with 5 star rating from Jessica W
for
Christi Nichols, Ruoff Mortgage
Christi was amazing to work with. Her customer service, friendliness, and knowledge made me decide to go with Ruoff. I'm so glad Marilyn Latine referred me. Christi responded so fast to any question or concern I had. She went over the numbers...
read more
I changed lenders mid process, so I have a unique opportunity to make a direct comparison of services. Josh not only delivered better than promised, he did it in a third of the time while correcting clerical errors and cleaning up issues left...
read more
Reply from Josh Pick, Ruoff Mortgage
August 25th, 2026 05:55 PM
That you so much, Angela! I'm really glad things worked out the way they did. I know you were frustrated with the other lender but glad we could get it done quickly but even better that you were able to get the lower interest rate! Congratulations...
read more
Dan is always working for you. He is knowledgeable and steadfast during the loan process. He goes above & beyond to provide the best service for your home loan needs. He was our partner from day one, answering questions and helping us navigate...
read more
Reply from Owner
September 7th, 2026 07:27 PM
Marla, I'm grateful for your recommendation and kind words. It's good to hear that my knowledge and dedication were helpful during your home loan process. I'm happy to have been a partner in navigating your home purchase.
Dan goes above and beyond for his customers. He is always honest, down to earth and fully transparent. He is a pleasure to work with and goes the extra mile to answer questions, even outside of the realm of the requirements as a loan officer...
read more
Reply from Dan Logan
September 4th, 2026 03:26 PM
Ethan, I appreciate your kind words and am grateful for your recommendation. It's nice to know that my efforts to be honest and transparent made a positive impact on your experience. If you have any more questions or need further assistance...
read more
Josh was very responsive and always eager to answer any question! He gave us options, was always attentive, and always thorough with explination. He was great to work with as a first time home buyer with lots of questions!
Reply from Josh Pick, Ruoff Mortgage
August 25th, 2026 01:59 PM
Thanks Tori! I appreciate you taking the time to complete the survey and leave your feedback. Congratulations to you and Tyler!
Matt was acceptional and very approachable. His use of recorded videos explaining documents and the process was extremely helpful. He worked tirelessly to make sure closing on my home would be as easy and as straightforward as possible.
read more
Reply from Owner
September 4th, 2026 02:23 PM
Thank you for your kind words, Ronny. I'm glad the recorded videos were helpful and that I could make your closing process smooth and straightforward. Your satisfaction is important to me, and I'm grateful for the opportunity to assist you...
read more
Matt was acceptional and very approachable. His use of recorded videos explaining documents and the process was extremely helpful. He worked tirelessly to make sure closing on my home would be as easy and as straightforward as possible.
read more
Reply from Matt Koch
August 24th, 2026 05:25 PM
We appreciate your kind words about Matt, Ronald. It's great to hear that his recorded videos and dedication made your home closing process smooth and straightforward. Thank you for sharing your experience with us!
We were just frustrated at times with the demand for documents and signatures. We both work during the day and it can be hard to do other things during that time. There were a few times we had to do stuff right away and it added more stress...
read more
Reply from Dan Logan, Ruoff Mortgage Ohio / Fl...
August 24th, 2026 04:47 PM
Jonathan I'm sorry that you felt that way. Buying a home is a process and really becomes like second job when you're in that process. We try and request documents from our buyers in a timely fashion and sometimes that means sooner rather than...
read more
31–40 of 1612
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us