Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Joseph R
Reply from Owner
September 1st, 2026 04:02 PM
Thank you, Joseph, for your positive rating. I'm grateful for your support and glad to have been of service.
I call Laurie responded right away and answer everything for me I couldn't ask for a better person and working with Brittany too love all you guys. Thanks for everything.
Reply from Lori Fetter
August 31st, 2026 07:19 PM
Joseph, I'm grateful for your kind words and happy to hear that both Brittany and I could assist you effectively. Thank you for choosing Ruoff Mortgage, and we're here if you need anything else.
Dan Logan, Ruoff Mortgage Ohio / Florida / Michigan has received a review with 5 star rating from Aaron
Reply from Owner
August 24th, 2026 02:59 PM
Aaron, thank you for the great rating! I'm pleased to know you had a positive experience with Ruoff Mortgage.
dan was very informative on everything.
Reply from Dan Logan, Ruoff Mortgage Ohio / Fl...
August 18th, 2026 04:52 PM
Aaron, I'm happy to know that you found the information I provided helpful. If you have any more questions in the future, feel free to reach out.
Clear communication, constantly feeling like I was informed as soon as any changes were made.
Reply from Josh Pick, Ruoff Mortgage
August 18th, 2026 06:01 PM
Thank you, Tim...congratulations to you and Jenni! Counting down the days for you to get your keys and be able to move in. Let me know if you need anything or have any questions at all. I'll be in touch!
the last stages of my loan process, there was a form I filled out, asking for the deed to be recorded with my first initial and last name. When the closing title person came to meet me on closing day, they stated the title has to be recorded...
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Reply from Sarah Cole, Ruoff Mortgage
August 17th, 2026 06:01 PM
Thank you for taking the time to share this feedback. I’m sorry to hear that there was frustration surrounding how your name was ultimately required to appear on the deed. I completely understand why, particularly when privacy was important...
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after my initial lender fell through in the final stretch to close on the home, Ruoff/Sara Cole worked very efficiently to help me secure a loan so I would still be able to close on my home!
Reply from Sarah Cole, Ruoff Mortgage
August 17th, 2026 06:02 PM
Thank you so much for the kind review! I’m so glad we were able to step in when things didn’t work out with your original lender and get everything turned around quickly so you could still close on your home. I know how stressful it can be...
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My Wife and I just closed on our first home and it could not have been possible without Sarah’s help. From start to finish Sarah kept us informed and made the scariest and most stressful process of my life a lot easier to manage. Rouff was...
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Reply from Owner
August 17th, 2026 06:06 PM
This review truly means so much to me. Thank you for trusting me to be part of such an important milestone for you and your wife. There is something incredibly special about helping someone purchase their very first home, and I’m so grateful...
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Matt is very easy to work with. Great communicator.
Reply from Matt Koch
August 19th, 2026 05:40 PM
Thank you, John, for sharing your experience. We're glad to hear that Matt's communication style made the process easy for you.
Josh Pick, Ruoff Mortgage has received a review with 5 star rating from Dillan K
Reply from Owner
August 18th, 2026 05:59 PM
Thank you, Dillan! Congratulations to you and your family on your new home purchase and I appreciate you taking the time to leave a review. You've got my number so don't hesitate to call or text if you need anything in the future.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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