New American Funding - Dallas, TX

Dallas, TX

4.75

(11,742)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,742)

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5 Star

86%

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She always put me first as the client, advocated for me and made sure I understood every step of the process. 100% great service

Reply from Ashley Dankenbring

October 28th, 2024 02:27 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Venus was extremely attentive to my client and answered all questions throughout the process to make sure they understood every step. She was very competitive in beating out other lenders rates. She closed 1 week before the contract closing...

Nick and Jordan made themselves available via text and email whenever I needed them, and answered all of my questions in a timely manner. They both did a great job.

Reply from Nick Newlon

October 27th, 2024 09:11 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

The experience was great overall. However, my HELOC was inadvertently closed due to an oversight and I was not informed. The HELOC should have been listed as a subordinate loan and remained unaffected. I was extremely disappointed with that...

Reply from Jesse Oropeza

October 17th, 2024 08:33 PM

I appreciate you taking the time to share your feedback, Lance. I'm pleased to hear that your overall experience was great, though I sincerely apologize for the oversight regarding your HELOC. It was certainly not our intention at New American...

Fast, informative, easy process and friendly service.

Reply from Jake Cowan

October 27th, 2024 07:37 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

She was just first-class. She made everything extremely white glove.

Reply from Rachel Brown

October 17th, 2024 06:19 PM

It's always fantastic to hear feedback like this, Robert. I'm thrilled to know that my service met your expectations and you had a positive experience with New American Funding. It was a pleasure to assist you. If you need anything else in...

We had a great experience working with NAF. Reginald was incredibly responsive and made the process smooth from the start. He then connected us with Shayla, who was equally fantastic at communicating every step of the way. We truly appreciate...

Reply from Reginald Jean Louis

October 27th, 2024 03:10 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

It was a long process, but they kept it moving forward and kept me informed all the way. Great people to work with.

Reply from Chris Nuckols

October 17th, 2024 12:57 PM

I'm thrilled to hear that you've had a positive experience with us at New American Funding. Although the process may be lengthy, we strive to provide efficient service and transparent communication to all of our clients. I appreciate your kind...

My experience with Naomi was excellent from start to finish!

Reply from Naomi Aceves

October 26th, 2024 02:07 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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